شذى الالمعي

• Specialized in L2 problem solving and rapid issue resolution.
• Contributed to deployment cycles and performed system QC.
• Troubleshot issues in a Linux environment by effectively reading logs.

• Provided critical support for the P2C System (Strategy and Project System), ensuring its
continuous operation and stability.
• Wrote and executed SQL scripts for data retrieval, manipulation, and efficient troubleshooting of
complex application issues.
• Managed application deployment cycles and strictly adhered to Quality Control (QC) procedures.
• Maintained effective IT Service Management practices, leveraging platforms like Jira and Service
Now to track and resolve incidents.
• Executed advanced troubleshooting and issue resolution by reading and analyzing system logs
on Windows Servers.
• Provided support for key cloud and SaaS platforms including OCI and Alibaba Cloud.

• Resolved technical issues and handled service desk requests.
• Set up, configured, and maintained PCs for new employees.
• Provided on-site support to improve system availability.