Logistics Contract/Operations Manager
CEVA Logistics
Total years of experience :22 years, 8 Months
Handled Major Clients Account as below:
P&G (Procter & Gamble)
Electrical customer (ABB, LG, Philips, Gewiss, Arrow, Campomatic )
Oil & Gas Customer ( Halliburton, Noble, Transocean)
Automobile Customers (WABCO, MAC)
Retail Customer ( Retail Corp, Crocs)
Tires customers ( Apollo Tires, Al Serkal -distributor for Bridgestone Tires)
Chemical ( Henkel Adhesive)
Food Customer ( Fonterra-Largest Dairy products supplier in New Zealand, Café Nero)
Fashion ( Armani, Gucci, YSL, Dolce & Gabbana, COACH, GAP and many other brands)
Industrial Customers ( Compass, GMA, Cummins)
Rewarded with:
“Star employee” for valuable contribution to CEVA Logistics-Middle East March-2012
Best KAIZEN for reducing cost and improving profitability Feb-2014
“CEVA Hero Award” for valuable contribution to CEVA Logistics for Process improvement
in P&G & Fonterra Customer, August-2014
“Most improved KAIZEN leader for year 2014” in Jan’2015
Job Responsibilities:
• Maintaining day to day, analyzing daily incurred cost v/s profit for all customers handled.
• Responsible for data management, analyzing performance, identifying problems, developing and implementing solutions.
• P&L management i.e. controlling Costs, identifying the opportunities to improve Revenue and profit in every account to help in improving company goal.
• Checking operations, resources and volumes, schedule day to day activities.
• Study and implement new IT solutions to improve operations (Radio Frequency terminals, WMS etc.)
• Training and Motivating the team members / staff for smooth operation to provide Customer satisfaction and ensure set productivity targets (KPI’s) are met.
• Plan and execute day to day warehousing activities using resource scheduling tools and in accordance with contractual SLA's in place with customers.
• Monitor day to day inbound and out bound freight operations (AIR / SEA / LAND) and operational resources.
• Create & Evaluate Standard operating procedures (SOP) and Service Agreements for new & existing accounts.
• Keep Customers interest & focused on the business by conducting weekly / monthly review meetings and ensuring fulfillment of customers’ expectations on time by Preparing KAM (Kea Account Management) presentation.
• Monthly reporting to Management on volumes handled, Costs incurred, Revenue achieved, achievement of KPI’s (key performance indicators) and analyzing operations issues for the month.
• Monitoring tools updating on time i.e. Scheduling tool, Job cards, Performance board, Productivity tool, KPI for each customer Inbound & Outbound Plan, Score card for the customer and many other tools updated on LEAN board daily basis.
• Communicating with Customers, Shipping line, transporters, Suppliers, Contractors, teams and Managers by mail, phone call and meetings for smooth operation on regular basis.
• Monitoring productivity for the team regular basis and taking necessary action in order improve and maintain the good level of productivity by training, rewarding staff for the best performance every month.
• Making sure HSE, Housekeeping standard are met, monitoring daily basis by performing Daily tour and GEMBA
• Doing KAIZEN and motivating and training team member to do more and more KAIZENs for Improvement and reducing cost.
• Preparing and submitting the monthly reports i.e. Revenue sheets, LPO detail, Petty Cash Summary, Productivity, KAM Package, Overtime report, reconciliation etc.
• Preparing and presenting KPI, revenue update, opportunities and threads for the accounts in monthly board meeting to clear the expectation and required support if any.
• Planning leave for staff, Conducting appraisals, MOCK Recall etc,
• Planning and conducting Annual stock count for all customers and doing cycle count regular basis.
Specialised in logistics field, first 6-years in pre-owned retailed Logistics and then 4-years in 3PL multinational company,
many big brands handled like in retail, GUCCI, ARMANI, YSL, DOLCE & GABBANA, LORO PIANA etc, in 3PL brands handled like, Phillips, LG, Henkel, Apollo Tyres, Bridgestone Tyres, Fonterra Dairy Products, ABB, and currently handling Procter & Gamble completed operations, Shipping, operations and controlling P&L as per budget.
successfully completed P&G quality training for 38-hours,
specialised in problem solving by using KAIZEN in LEAN and many other role and responsibilities related with Logistics and warehousing, detail updated in CV.
3- Three Star Deluxe Hotel
Place: Mumbai, MIDC, - India
Duration: 38-months (from 2nd-October 2001 to 30th-November 2004)
Position: Management Trainee
Job Responsibilities
Had been appointed to get well trained as Supervisor in next coming Hotel, Worked in all the departments
(Front Office, Store, Housekeeping, Room Service, Kitchen Supervisor, Restaurant Cashier and as a buyer for Tunga group of all three hotels) to get well trained for the post of Supervisor, Main Responsibility was to cut the Cost by identifying the wastage, unwanted expense and to increase Income from wastages.
4- Asian Industries Manufacturers of Plastics, Rubbers and Bottles for the Pharmaceutical Industries
Place: Mumbai -- India
Duration: 14-months (from 11th-July 2000 to 19th-Sep 2001)
Position: Account Assistant
Job Responsibilities
Maintaining duty hours report, overtime report, employee production report, Bank transactions, making
payments to supplier, collection from Companies, Salaries and overtime payments to employees etc.
Place: Dubai - United Arab Emirates
Duration: 5 Years and 11 Months (12th-Dec 2004 to 04 Nov 2010)
Position: Logistics Warehouse Supervisor for HARVEY NICHOLS, OIL & VINEGAR,
CAFFE NERO, MORE CAFFE, MOMO AND FASHION DIVISION
Job Responsibilities
Worked as warehouse supervisor and was responsible for all activities related to pre-retailing for the brands like GUCCI, ARMANI, YSL, DOLCE & GABBANA, LORO PIANA, JIMMY CHOO, COACH,
BOTTEGA VENETTA and many other similar brands
Below listed are some main responsibilities for the job handled.
DAILY
-Making arrangement to load the vehicle for the morning DELIVERY,
-Assigning the JOB to STORE KEEPERS as per urgency and SLA,
-Assigning the orders (purchase orders) to Warehouse assistants and settling TARGET which needs to be
achieved,
-Conducting morning HURDLE with other Supervisors, Manager and Store Keepers to discuss the "SLA
level" "Last day Production", "Pending to start with", or "Issues to resolve",
-Monitoring the targets and accordingly guides the team for achieving the same,
-Pushing Team Leaders to finish priorities for the day,
-Taking decision and action to resolve the issues by visiting stores if required,
-Proper allocation of items in proper areas and bins,
-Pushing admin teams to make the orders for the shipment received and for the discrepancies pending,
-Making delivery Schedule and updating sites on daily basis and making sure that no purchase orders are
pending and crossing SLA,
WEEKLY
-Making and sending reports to buying department and related Managers for the pending Shipments to make
O.Ps and pending discrepancies to resolve,
-Checking all the W/House Branch Plants for the orders made but couldn't processed and providing details to
Store Keepers to resolve the same,
-Conducting Meeting with Store Managers to discuss the issues, necessary steps to resolve, work pressure for the coming weeks to make our self ready, etc.
MONTHLY
-Providing report to concern store managers for the items available in W/House branch plant including Food
items that they can order the items having short expiry dates in store if required, detail for the items available in all the warehouse Branch Plants, etc.
YEARLY
-Conducting stock count for all the W/House branch plants,
-Conducting Appraisals for all the employees including Store Keepers,
-Planning for the Employee's annual leave for the coming year,
-Participating in budget plan meeting for the next year, etc
OTHERS
-Providing training to new employees,
-Conducting three months interim appraisal and six months probation appraisal,
-Conducting one to one talk with the employees to take their feedback about the work place, about their new learning, any issue if they want to put to management and any view and ideas to improve the
current process and efficiency etc, this is done to make a good relation with the employee and to make them
aware about their duties and responsibilities.
Commerce Graduate from Mumbai University Passed in the year 1999-2000, Additional Qualification: Advance Diploma in Office Automation,
Diploma in Computerized Accounts, Diploma in Tax Management, Diploma in Practical Accounts, Rewarded with: Star employee for valuable contribution to CEVA logistics-Middle East