Customer Services Coordinator
TCS Express Worldwide LLC
Total years of experience :20 years, 4 Months
Clearing shipments / bags on arrival at Airport and transfer the same through concerned channels to TCS counters.
Updating the existing database with any modifications or changes on receipt of shipments accordingly.
Assisting customers and responding to their inquiries and questions promptly.
Providing feedback regularly on the effectiveness and soundness of policies and
procedures of the customer service department.
Checking lines and categorizing the problems and issues of the customers.
Determining problems or issues in queries or complaints handling nature and
proposing solutions.
Receiving and processing orders, providing information concerning changes
pricing in service, and shipping.
Investigating and correcting errors, following company and customer records.
Posted for 3 months at Pakistan Embassy UAE as
Interacting with customers, answer to questions/inquires regarding organizations’ products, accounts, and services.
Coordinating with Manager at Head Office to reduce mis-commitments, and customer services to identify issues and provide solutions
Handling and resolving customer complaints, or refer to higher authorities.
Interviewing customers to acquire information and explaining available services.
Adjusting complaints concerning services or billing rendered.
Referring complaints of service or product failure or errors to appropriate
personnel for investigation.
Communicating solutions, successes, and opportunities to the Manager of
customer service.
To liaison between various customers and the business entities
Answering inbound calls and assisting customers who have particular inquiries
or questions.
Providing individualized customer service of high-standard professional levels.
Updating the existing database with any modifications or changes and the
present status of the customers or prospective customers.
Assisting customers of communication based organization with service queries
and problems.
Handling customers and responding to their inquiries and questions promptly.
Providing feedback regularly on the effectiveness and soundness of policies and
procedures of the customer service department.
Checking lines and categorizing the problems and issues of the customers.
Determining problems or issues in queries or complaints handling nature and
proposing solutions for enhancements.
Receiving and processing orders, providing information concerning changes
pricing in service, and shipping.
Investigating and correcting errors, following company and customer records.
Inspecting vehicles and consulting with concerned for repairing and restoring damaged vehicles and planning the repair process.
Estimating the cost of repair and the approximate time for repairing the vehicles.
Following the standard operating procedure of the company.
Completing all tasks assigned and informing the supervising manager.
Timely completion of all tasks as per the specified deadline.
Coordinating work related functions with co-workers.
Working in regulation of the automobile safety norms.
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Intermediate (Commerce) in year
Matriculation (Year