Shaun Prakash

• Supervised a cross-functional team handling daily payment operations and digital customer support.
• Monitored SLA compliance, KPI performance, and ensured on-time resolution of customer inquiries.
• Trained, coached, and evaluated staff to maintain service quality standards and improve productivity.
• Handled customer escalations, coordinated with technical and finance teams to ensure quick issue resolution.
• Implemented process improvements that enhanced efficiency and increased customer satisfaction scores.
• Prepared regular reports and dashboards in Excel to track team performance and service outcomes.

• Managed bank reconciliations, vendor payments, and financial documentation using Excel and Tally.
• Created and maintained daily transaction reports and operational summaries for management.
• Supported internal teams with client communications, issue resolution, and data validation tasks.
• Ensured accuracy, compliance, and timely reporting aligned with company standards.

• Processed invoices, reconciliations, and GST filings using Tally ERP.
• Maintained clerical records, reports, and correspondence for clients and management.
• Provided customer and administrative support while handling multiple priorities efficiently.
• Improved documentation accuracy and streamlined daily reporting procedures.