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Shaveen Ranaweera , Front Desk Agent

Shaveen Ranaweera

Front Desk Agent·The St.Regis Doha

Qatar

Bachelor's degree, buissness management

Work experience

Total years of experience: 2 years, 1 months

Front Desk Agent

October 2020 - October 2022

The St.Regis Doha

Doha, Qatar

October 2020 - October 2022

• Managed daily front office operations including check-in, check-out, room allocation, and guest inquiries
using Opera PMS
• Handled high-volume arrivals and departures with accuracy in billing, payments, and guest folio
management
• Delivered personalized service to VIP, corporate, and repeat guests in line with luxury brand standards
• Coordinated guest requests with Housekeeping, F&B, and Concierge departments to ensure seamless service
delivery
• Resolved guest complaints through effective service recovery techniques, ensuring guest satisfaction and
retention
• Maintained accurate guest profiles, reservations, and financial records in compliance with audit standards
• Supported shift handovers and night operations coordination for smooth front office continuity
• Assisted in upselling rooms and hotel services to enhance guest experience and revenue generation
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

Swinburne University of Technology

December 2025

December 2025

Bachelor's degree, buissness management

Australia

Gateway College

July 2020

July 2020

High school or equivalent, commerce

Sri Lanka

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CREATIVE PROBLEM SOLVING
Intermediate
CREATIVE PROBLEM SOLVING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
PROFESSIONAL COMMUNICATION
Intermediate
PROFESSIONAL COMMUNICATION
Intermediate
RETAIL EXPERIENCE
Intermediate
RETAIL EXPERIENCE
Intermediate
BILLING
Intermediate
BILLING
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
CONFIDENT COMMUNICATOR
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTERCULTURAL COMMUNICATION
Intermediate
INTRAOCULAR PRESSURE
Intermediate
INTRAOCULAR PRESSURE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
SERVICE RECOVERY
Intermediate
SERVICE RECOVERY
Intermediate

Training and Certifications

Certifications
Responsible Service of Alcohol Program (Certificate)
Introduction to Food Safety (Certificate)
Responsible Service of Alcohol Program (Certificate)
Introduction to Food Safety (Certificate)