Total Years of Experience: 29 Years, 7 Months
November 2011
To Present
Front Desk Manager
at Hilton
Location :
Canada
A
October 2009
To October 2011
Front Desk Manager
at Marriott
Location :
Canada
• Responsible for the direction, training and scheduling of the Front Desk team
• Responsible for resolving guest concerns
• Responsible for optimizing and realizing revenue targets
• Responsible for overall operations in the absence of an Executive Manager
• Responsible for resolving guest concerns
• Responsible for optimizing and realizing revenue targets
• Responsible for overall operations in the absence of an Executive Manager
May 2008
To September 2009
Club Executive Manager
at Jumeirah
Location :
United Arab Emirates - Dubai
• Responsible for driving a team of 26 in Rooms and Food & Beverage operations
• Refreshed the standard operating procedures to reflect adjusted company guidelines
• Planned and successfully process managed sectional objectives supporting the departmental goals
1. Achieved an annual incremental revenue of $107, 000/- on up selling
2. Enrolled an annual total of 1, 400 guests into the company loyalty program - Sirius
3. Successfully managed the migration of operating system Fidelio to Opera
• Budgeted and managed the sectional profit & loss and capital expenditure projects for the year
• Refreshed the standard operating procedures to reflect adjusted company guidelines
• Planned and successfully process managed sectional objectives supporting the departmental goals
1. Achieved an annual incremental revenue of $107, 000/- on up selling
2. Enrolled an annual total of 1, 400 guests into the company loyalty program - Sirius
3. Successfully managed the migration of operating system Fidelio to Opera
• Budgeted and managed the sectional profit & loss and capital expenditure projects for the year
May 2007
To April 2008
Duty Manager
at Jumeirah Beach Hotel
Location :
United Arab Emirates - Dubai
• Oversee the operation of four receptions and allied areas including concierge, telephones, business centre
• Maximize sales, yield and revenue using yield management and selling strategies and drive KPI’s
• Review P&L and identify and action areas with concern
• Co-ordinate and supervise groups
• Identify and manage overbooked periods
• Process Manage the Customer Satisfaction Index
• Assist in identifying, managing and enforcing Departmental Objectives
• Work in tandem with department heads of Food and Beverage, Housekeeping, Engineering, Security, Sports & Leisure, Finance and other relevant departments
• Maintain visibility, handle VIP’s and delegations, obtain guest feedback and manage guest concerns
• Appraise, develop and recruit colleagues
• Prepare the night clerk report, supervise the night audit procedure, manage discrepancy reports, compile market segmentation reports
• Represent hotel management in the capacity of a night manager and Front Office Manager in his absence during the day
• Conduct quality reviews
• Prepare weekly forecasts and daily figures
• Manage high balances and pending paymasters
• Maximize sales, yield and revenue using yield management and selling strategies and drive KPI’s
• Review P&L and identify and action areas with concern
• Co-ordinate and supervise groups
• Identify and manage overbooked periods
• Process Manage the Customer Satisfaction Index
• Assist in identifying, managing and enforcing Departmental Objectives
• Work in tandem with department heads of Food and Beverage, Housekeeping, Engineering, Security, Sports & Leisure, Finance and other relevant departments
• Maintain visibility, handle VIP’s and delegations, obtain guest feedback and manage guest concerns
• Appraise, develop and recruit colleagues
• Prepare the night clerk report, supervise the night audit procedure, manage discrepancy reports, compile market segmentation reports
• Represent hotel management in the capacity of a night manager and Front Office Manager in his absence during the day
• Conduct quality reviews
• Prepare weekly forecasts and daily figures
• Manage high balances and pending paymasters
August 2006
To April 2007
Assistant Manager, Guest Services
at Jumeirah Beach Hotel
Location :
United Arab Emirates - Dubai
Spearheading hotel participation in creation of company wide guest history database
Nominated for a course in Front Office Management and Financial Management at the Emirates Academy of Hospitality Management
Nominated for a course in Front Office Management and Financial Management at the Emirates Academy of Hospitality Management
August 2004
To July 2006
Supervisor, Guest Services
at Beit Al Bahar
Location :
United Arab Emirates - Dubai
• Directly supervise a team of 10 Guest Services Colleagues and coordinate and oversee a team of 20 Food & Beverage colleagues and 20 Housekeeping colleagues
• Manage Front Office operations at the exclusive Beit Al Bahar villas of Jumeirah Beach Hotel
• Create and assess department standard operating procedures
• Train colleagues in Front Office and related trainings for Food & Beverage (Butlers) and Housekeeping
• Appraise and follow through with colleague development plans
• Interview and recruit
• Create and drive section objectives in line with department objectives and periodically communicate progress to colleagues and senior management
• Correspond with guests via email, telephone or fax
• Plan and action special event concepts at Beit Al Bahar for Easter, Christmas, special occasions/events, dinners etc.
• Plan annual department budget including Front Office, Housekeeping & Food & Beverage and maintain statistics since inception in 1999
• Monthly review of P&L statements and follow up action to maintain operating cost and maximize sales
• Plan and coordinate capital expenditure projects. Projects included inroom I.T. upgrade with wireless, plasma televisions, Bose music systems, club cars, pools, furniture etc.
• Initiate and enforce changes as per requirements and market trends
• Spearhead the Beit Al Bahar ISO certification project
• Coordinate Health & Safety management for the department
• Manage Front Office operations at the exclusive Beit Al Bahar villas of Jumeirah Beach Hotel
• Create and assess department standard operating procedures
• Train colleagues in Front Office and related trainings for Food & Beverage (Butlers) and Housekeeping
• Appraise and follow through with colleague development plans
• Interview and recruit
• Create and drive section objectives in line with department objectives and periodically communicate progress to colleagues and senior management
• Correspond with guests via email, telephone or fax
• Plan and action special event concepts at Beit Al Bahar for Easter, Christmas, special occasions/events, dinners etc.
• Plan annual department budget including Front Office, Housekeeping & Food & Beverage and maintain statistics since inception in 1999
• Monthly review of P&L statements and follow up action to maintain operating cost and maximize sales
• Plan and coordinate capital expenditure projects. Projects included inroom I.T. upgrade with wireless, plasma televisions, Bose music systems, club cars, pools, furniture etc.
• Initiate and enforce changes as per requirements and market trends
• Spearhead the Beit Al Bahar ISO certification project
• Coordinate Health & Safety management for the department
March 2002
To July 2004
Guest Services Executive
at Jumeirah Beach Hotel
Location :
United Arab Emirates - Dubai
A
September 1999
To February 2002
Butler
at Jumeirah Beach Hotel
Location :
United Arab Emirates - Dubai
• Pre-opened 64 cover, ideally located, Villa Beach Restaurant (Mediterranean) as acting supervisor February 2002
• Service the Burj Al Arab Beach
• Service the Burj Al Arab Beach
September 1998
To August 1999
Banquet Supevisor
at Cidade De Goa Beach Resort
Location :
India
• Supervise daily operation of banquet action plans for functions upto 1500 pax
• Coordinate events with external contractors
• Coordinate events with external contractors
July 1997
To August 1998
Room Service Supervisor
at Cidade De Goa Beach Resort
Location :
India
• Supervise daily room service operations
• Plan and execute special events/occasions en-suite
• Maintain daily room service records
• Plan and execute special events/occasions en-suite
• Maintain daily room service records
March 1995
To September 1995
Intern
at Fort Aguada Beach Hotel (Taj)
Location :
India
Selected to serve the President during his stay in Goa, in June 1996
Internship at the Fort Aguada Beach Resort (Taj Group of Hotels), Goa, in Front Office, Housekeeping, Food & Beverage and allied areas from April to September 1995
Internship at the Fort Aguada Beach Resort (Taj Group of Hotels), Goa, in Front Office, Housekeeping, Food & Beverage and allied areas from April to September 1995
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