Shawqi Basem Al Madani, Operations Manager

Shawqi Basem Al Madani

Operations Manager

Matjaree Inc.

Lieu
Palestine
Éducation
Baccalauréat, Computer and Communication Engineering
Expérience
10 years, 1 Mois

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Expériences professionnelles

Total des années d'expérience :10 years, 1 Mois

Operations Manager à Matjaree Inc.
  • Canada - Alberta
  • Je travaille ici depuis juillet 2018

managing the technical operations team which included day to day operations, customer meetings, product deployments, sales scheduling, and training other members of the team.

Duties:

- Leading and upgrading operations and sales teams.
- Recommending and establishing new policies and procedures.
- Presenting data and analysis to staff in an actionable format.
- Continually assessing the training needs of staff.
- Training others on mechanical tasks.
- Implementing equality and diversity policies.
- Assisting in the recruitment of key personnel.
- Supervising the work of employees.
- Organizing departmental meetings, setting the agenda.
- Making sure that all staff comply with company rules and regulations.
- Talking to individual staff members on a regular basis and motivating them to do better.
- Managing customer orders.
- Facilitating operational stability.
- Keeping our customers happy.
- Managing technology infrastructure.
- Managing the delivery of new features.
- Helping steer the company in the right strategic direction.

Assistant Shelter Program Coordinator à UNRWA
  • Palestine - Bande de Gaza
  • mars 2015 à février 2018

Assistant Director of the Shelter and Damage Unit at UNRWA in the Gaza Strip

Network Engineer à Nasser Medical Complex
  • Palestine - Khan Younis
  • avril 2014 à octobre 2014

Monitoring and management of servers completely.
Full technical support and planning for hospital networks of installation and maintenance.
Technical support services for the hospital and communicate with staff to resolve all the problems and the work of maintenance and repair of the network related problems.

Technical Support Engineer à Orange Palestine Company
  • Palestine - Khan Younis
  • août 2013 à mars 2014

Technical support services for the Internet and offer solutions to fix it.
Provide technical support to users and repair technical problems related to online services.
Communicate with users by phone to fix their problems.
Communicate with users on-site visits to fix the problems.
Provide marketing services.

Éducation

Baccalauréat, Computer and Communication Engineering
  • à Azhar University
  • juillet 2013

BS in Computer and Communications Engineering has got at the end of the study on a very good estimate of 81.6%

Specialties & Skills

Technical Support
Network Engineering
Network Systems
Windows Networking
Telecommunications Engineering
TECHNICAL SUPPORT
Customer Service Management
Technical skills
Organisational skills and competences
Product Engineering
Operations Management
Business Development
Leadership
Project Planning
Software as a Service (SaaS)

Profils Sociaux

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Langues

Arabe
Expert
Anglais
Expert
Allemand
Débutant
Turc
Débutant

Adhésions

Palestinian ICT Association,
  • Computer and communications engineer
  • September 2013

Formation et Diplômes

CCNA -Cisco Certified Network Associate (Certificat)
Date de la formation:
June 2011
Valide jusqu'à:
October 2011
JAVA (Certificat)
Date de la formation:
June 2011
Valide jusqu'à:
June 2017
SECURITY (Formation)
Institut de formation:
‏‎VISION PLUS
Date de la formation:
December 2012
Durée:
30 heures
Networking (Formation)
Institut de formation:
Orange Palestine Company
Date de la formation:
August 2013
Durée:
194 heures
Networking (Formation)
Institut de formation:
Palestine Telecommunications Company
Date de la formation:
July 2013
Durée:
100 heures

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