Manager, Enterprise Business
Robi Axiata Limited
Total des années d'expérience :15 years, 4 Mois
Achieve individual sales, acquisition and retention target from existing and new Corporate Accounts by building and maintaining corporate relationships.
Ensure regular client visit and correspondences to achieve Revenue Generating Base.
Devise a detailed plan to maximize revenue and achieve key performance indicators.
Drive the sale of Non-voice services, Enterprise Solutions and Value-Added Services.
Analyze periodic key accounts reports; periodic analysis of zero usage and churn accounts and exercise regular churn add back initiative to maximize revenue.
Provide market insight to relevant stakeholders in developing creative customized solutions to maximize business opportunity.
Ensure high standard of customer service to all existing accounts and maintain a company set standard of Corporate Relationship Management.
Execute and develop the selling and marketing activities at designated accounts and product group including analyzing market for strategic planning and implementation to achieve company target and expectation.
Develop product sales to key accounts and implements sales strategies.
Maintains relationship with existing accounts and developing new accounts.
Explores business opportunities to achieve sales targets for major market segments.
Discussing the products and labeling requirements of each Retail Brand Owner (RBO) and collecting brand-wise/season-wise projections, market trend etc.
Manage the range of products & champion for a selected range of products.
Forecasting business and market needs.
Ensures customer satisfaction including prompt dealing with customer complaints or concerns.
Co-ordinate/conduct customer presentations and demonstrations.
Achieve receivables target by actively involved in timely collections from the customers.
Conduct sales presentations, write-up sales plans strategies and negotiates with customers’ key executives for significant sales orders.
Execution of Sales & Brand strategies for the entire ALS product portfolio across Bangladesh.
Grow the ALS business and market share by setting direction for the selling strategies towards the customer base (factories, vendors, agents, buying offices).
Collaborate with the business units to direct sales activities of the sales team and drive sales and marketing solutions.
Build and maintain relationship with agents and buying offices of master customers.
Work as a member of the team to ensure an effective sales organization to support growth in the country.
Oversee profitability of accounts and products.
Explore business opportunities for new products and establish network throughout the country.
Exhibit & Build up Team Spirit One Team One Goal through the organization.
To manage & develop the business of a territory.
Manage a set of accounts of the territory to deliver profitable sales growth - as per agreed Plan.
Identify business potentials in the market & increase market share.
Prepare sales & invoice plan for the territory.
Maintain effective business relationships with all customers and prospects.
Key Account management.
Coordinate with customer service team to ensure utmost satisfaction of the customer.
Coordinate with supply chain & manufacturing team to meet customer urgencies.
Monitor & follow-up customer service and commercial team for debtor management and achieve planned Days Sales Outstanding (DSO).
Supports business managers to achieve company goals.
Gather market intelligence & report to the senior managers for strategic planning.
Coordinate with the Global Sales team to develop & cultivate business relationship with Brands.
Arrange technical seminars, presentations & Productivity Enhancement Solution (PES) for valued customers to upgrade coats premium brands through technical support team.
To keep abreast with the latest information regarding the products, policies and procedures of the company in order to handle customer queries and complaints effectively and efficiently.
To provide highest quality of service to the customers over the phone.
Build customer’s interest in the services and products offered by the company.
Achieve daily quantitative as well as qualitative targets and service levels related to Inbound or Outbound calls.
Carry out daily, monthly or other assign tasks in Inbound or Outbound call center.
To provide feedback to the Team Leader on issues & challenges and also suggest solutions.
MBA
Obtained merit scholarship from Stamford University Bangladesh on the basis of good quality result in studies.
