Shazma Ahmed

leading the team of service sector at Al sayer group. handling all the major issues and upgrades conductors in SAP. solving issues relating to users and customers on SAP DBM side.

ASM (Application Support and Maintenance) for Mobistar Belgium in OSS & Tools and Web Services Mobistar is the second largest of Belgium's three mobile telecommunications operators. It competes with Proximus, owned by Belgian state owned telcoBelgacom, and Base, a subsidiary of Dutch KPN. To support their operations and business, Mobistar has large and complex IT systems. As an Associate Software Engineer for the ASM project- • Support the application and maintenance. New development based on the customer requirements. Skill Set: 1) Hands on experience in Groundworks application (Cacti) a networking tool. 2) Experience in database design, data extraction, transformation and writing procedures, functions and triggers data from large and complex data sources using Oracle and Mysql. 3) Has good Experience in maintenance activates like adding special features, enhancement, trouble shooting and bug fixing. 4) I also have good experience of Web Development. By combining strong technical expertise with excellent communication skills and an understanding of business processes. maintenance. New development based on the customer requirements. Skill Set: 1) Hands on experience in Groundworks application (Cacti) a networking tool. 2) Experience in database design, data extraction, transformation and writing procedures, functions and triggers data from large and complex data sources using Oracle and Mysql. 3) Has good Experience in maintenance activates like adding special features, enhancement, trouble shooting and bug fixing. 4) I also have good experience of Web Development. By combining strong technical expertise with excellent communication skills and an understanding of business processes. 5) Analyze all customer requirements and prepare effective solutions. 6) Gather knowledge of all customer requirements and integrate all telecom components. Develop all test strategies and procedures for all OSS work and provide support to all fault analysis on programs. 7) Perform troubleshoot on all processes and resolve all issues in network and develop all associate manuals and data designs. 8) Monitor all live networks and provide upgrades to all processes and integrate all third party products into network. 9) Gather knowledge for customer requirements and develop tools and scripts and prepare technical proposals for all clients. 10) Ensure 24x7 supports to all technical team and ensure efficient delivery of all projects. 11) Excellent interpersonal skills and teamwork. Enthusiastic and Quick to learn new applications, tools and willing to take individual responsibilities. Environment: Unix, PLSql, Web Services Achievements: Awarded the BRAVO award for application maintenance. "There were many escalations from Mobistar for Cacti support on Groundworks and this application was being planned to be taken out of Mustung engagement. I had learned this application and worked on most critical issues with Franck (Client) and also ensured that these issues are delivered within expected timelines."