Technical Support Coordinator
Techno Q
مجموع سنوات الخبرة :9 years, 9 أشهر
Annual Maintenance Contracts (AMC)
Drafting letters/correspondences related to AMC (Annual Maintenance Contract)
Maintaining individual files and documents for all the AMC Clients
Responsible in attending, logging and preparing job cards for AMC Clients
Coordinating with Support team leaders and Support team to carry out the Planned Preventive Maintenance (PPM)
Responsible in intimating to accounts for invoicing for AMC Clients
Responsible in submitting PPM reports to Accounts for invoicing as per the payment schedule
Responsible in reminding expiry of AMC Client (one month in advance)
Generating sales inquiries in Navision
Preparing Quotation cover letters for AMC inquiries
Sending out calendar invites for meetings
Maintaining a track of certifications of all the team members
Tenders and Submittals
Tracking requests for quotation, customer queries and clarifications.
Ensuring quality of the tender documents in line with the request
Preparing documents for tender submittal (Both Technical and Commercial)
Ensuring tender is submitted on time to meet deadlines
Warranty Expiration related to projects done by Techno Q
Notifying the customers about warranty expiration related to projects
Following up of the notification send to customers to generate as inquiry and then convert to sales order
Hotline
Attending customer calls/complaints.
Allocating appropriate resources to solve the issues depending on the client’s requirements.
Logging the calls and following up with the customers to ensure successful closing of the calls and updating the same.
• Worked as an Intern (15 Dec, 2012 - 31 Dec, 2012) in JBK Controls, Doha-Qatar
YEAR COURSE INSTITUTE SCORE 2010-2014 B.E in Electronics & Telecommunication Sathyabama University,
Electronics and Telecommunication Engineering