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shebaz khan, Front Desk Agent

shebaz khan

Front Desk Agent

Rotana

Location
Pakistan - Islamabad
Education
Master's degree, Finance
Experience
12 years, 8 Months

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Work Experience

Total years of experience :12 years, 8 Months

Front Desk Agent at Rotana
  • Iraq - Karbala
  • My current job since September 2013

 Greeting the guests and making check inn and out according to Rotana Standard.
 Receiving payments and making their proper posting
 Handling credit and cash transactions.
 Allocation of rooms and making group back up report to finance.
 Audit of daily transactions through rate check, open balance and credit limit of guest.
 Making reservation and handling calls.
 Assisting Front Office Manager in ensuring smooth and efficient day to day operation.
 To ensure that all guest concerns and expectations are proactively met and exceeded in a timely manner
 Promoting company member ship program.
 Working on Opera 5.0 on main keys Room Division, House Keeping, Cashiering, Front Office.
 Maintaining proper payments records in Pay master and making their monthly report

Front Desk Agent at Islamabad serena Hotel (LHW)
  • Pakistan - Islamabad
  • September 2011 to September 2013

 Greeting the guests and making check inn and out according to Rotana Standard.
 Receiving payments and making their proper posting
 Handling credit and cash transactions.
 Allocation of rooms and making group back up report to finance.
 Audit of daily transactions through rate check, open balance and credit limit of guest.
 Making reservation and handling calls.
 Assisting Front Office Manager in ensuring smooth and efficient day to day operation.
 To ensure that all guest concerns and expectations are proactively met and exceeded in a timely manner
 Promoting company member ship program.
 Working on Opera 5.0 on main keys Room Division, House Keeping, Cashiering, Front Office.
 Maintaining proper payments records in Pay master and making their monthly report

Education

Master's degree, Finance
  • at FUU Islamabad
  • April 2011

Master in Business administration( Finance)

Specialties & Skills

Punctuality
+Endorse 0
English
+Endorse 0
Teamwork
+Endorse 0
Opera
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Management
+Endorse 0
opera,communication,english
+Endorse 0

Languages

English
Intermediate

Training and Certifications

Language (Training)
Training Institute:
English Language
Date Attended:
February 2005

Hobbies

  • playing, reading books, internet browsing
    player of the year Islamabad serene hotel Sport Circket