Head Of Technology, Digital Partnerships and Innovation
British Council
Total des années d'expérience :19 years, 3 Mois
• Member of Country Leadership Team, Managing Technology Operation mapped to the Business Performance.
• Leading Country Transformation Program (O365, SAP, CRM & ERP) in HR, Finance, Marketing, Procurement & BSS.
• IT Strategy & interpreting technical information for leadership leading to business case & approvals.
• Technical Support, Cloud Platform, Infrastructure management, includes incident, change, problem, resiliency.
• Managing, Transforming & Scaling to deliver above half a million yearly exams to over 250K aspirants across the country.
• Vendor Management, Tendering, Preparing SOW, BOQ, and RFP’s. Preparing HLD (High Level Design) and LLD (Low
Level Design), Managing SLA’s and OLS’s, maintaining and reporting Operational excellence and Automation.
• CAPEX \ OPEX Budgeting, Average Platform Cost reduction with an Average increase in engagement & NPS.
• Leading GDPR, Information Governance, and Risk Management function (IGRM) implementation and Compliance.
• Evolved Disaster Recovery & Business Continuity Policies and ISO 27001 Compliance Assessments, and Audits.
• Delivered Technology Managed Services Operations for BSS, DWH, BI, and Data Analytics Tools on agreed SLA's.
• Service line Transition and transformation of Infrastructure operations, IT Operations, Strategy & Digital Transformation.
• Leading & working with Diverse multi-skilled teams (UX Designers, Software Engineers and QA Engineers).
• IT platforms, Windows Server, People Management, Creating KPI, for Leadership scorecard mapped to milestones.
• IT Program Management, Scrum Master and providing leadership to technology digital assets across Operations.
• Information Security, System Audit, Consultancy and maintain the Data Integrity and Controls for client data.
• Translating business objectives into digital strategies. Provided Leadership, Compliance & timely Crises Management.
• Delivered Digital & Cloud Transformation across Infrastructure Platforms along with a reduction in TCO.
• Delivered 99.9% Uptime with Agreed Customer Experience has reduced overall 30% of Infra Calls at the Service desk.
• Achieved 99.9%, 24/7 IT Infrastructure Service delivery Target with Agreed Customer Experience, SLA’s & OLA’s.
• Delivered Shared service Transition & Transformation on Hybrid cloud platform through third party Global Partner.
• Software Development Life Cycle (SDLC) and manage all DevOps Resources in developing and maintaining platforms.
• Board & C-Level Transformation Business Case Presentations, reporting, and Negotiations on I.T leading to change.
• Efficiently managed Datacenter services, operations, and solutions for both commercial and enterprise services.
• Build Defendable Infrastructure, Hands-on and through the rest of the teams to deliver the I.T. Infrastructure Services.
• Managed Global operations & Support teams with multiple Service lines & streams for a range of Technology Operations.
• Delivered Technology Infrastructure Upgrade, Process Improvement with delightful Stakeholder Management.
• Information Security/Cyber Security /Business Continuity, Business Process and Compliance SOP’s & frameworks.
• CIS Benchmarking, Security Risk Assessment, & Mitigation through SOC KPI data sets, Data-Driven Decision Making.
-IT Projects Feasibility, Business Analysis, Design, Planning, Execution, and Documentation for Transition, Transformation & Digitization.
-Stakeholder Management, Ensure that all contractual deliveries are fulfilled towards customers.
-T3 & T4 Data Center Architecture & Design. Configuration, Implementation, and Maintenance of Microsoft technology Infrastructure & Products including IAM and, Microsoft Dynamics.
-Planning, Configuration & Implementation of office 365, Azure, AWS, IaaS, SaaS, PaaS, and other hosted Solutions.
-BSS Digital Services, Delivery for respective Account. Ensuring successful deliveries of BSS projects.
-SAP ERP implementation, Talent Management of Teams for timely completion of projects.
-AWS, Google Analytics, Web Analytics, Data migration, and value creation for customers and for the organization.
-Technically and administratively supervise and manage a multi-skilled team of Solution Architects, Business Analysts, Project Managers, QAs, Developers, Systems Admins, and Engineers. Ensure effective delivery of targets by developing and monitoring team KPIs.
-Customer satisfaction, automation implementation and drive efficiency / excellence in service delivery.
System Infrastructure maintenance, upgrade, and migration of the Wavetec group of companies.
Developed Cloud Infrastructure, Hyper-V, Vmware, AWS, and Global connectivity of remote offices.
L2, L3, Client Support deployments, and Vendor Negotiation and meet project delivery timelines.
Information Technology Management & Troubleshooting, documentation, Processes Automation.
Enterprise Resource Planning (ERP), Conduct Training for employees and Distributors across Global Network.
Customer Relationship Management (CRM), Partners & Vendor Management for Information Technology for Product lines offered.
Created, Build and implement I.T. Strategy, SOP's, Road map & policies for ISO and Global Certification & Compliance.
Lead (BAU) I.T. 2nd level Support Team for SCB Operations.
Desktop Support for Application (Lotus notes/MS Office /Outlook and etc) and Hardware.
Lotus Notes Domino Server installation, maintenance, Telecommunications, backup and restore.
Responsible for DHCP, AD, Exchange, and Domino Servers deployment and Support.
Technology Infrastructure Member of Union Bank acquisition Team.
Implementation of SCB Global Information Technology Policies, Process, and Projects.
Worked as a team member of AD & Exchange Migration for NT Domain & Lotus notes.
Responsible for all Pakistan Electrical Power distribution System including branches and ATMs
Held projects for Electrical and Power distributions and for new branches.
Worked as a member of the Data Center / Disaster Recovery Site Preparation Team.
Working as a Project Coordinator for I.T. Projects.
Coordinating with Vendors for timely completion of work.
Electronics, Computer Systems, Object-Oriented Languages, SLDC