Technical Writer
Saba Software
مجموع سنوات الخبرة :14 years, 11 أشهر
- Interacted and collaborated with subject matter experts, product managers, developers, and quality analysts to gather requirement and functional knowledge of the functionality.
- Referred the functional specifications, identified the scope, and created deadlines to ensure the timely delivery of the documents.
- Hands-on working on the application to gain practical knowledge for accurate and user-friendly documentation.
- Created documentation catering to various audiences in the form of online help, PDFs, videos, quick reference cards for enterprise and cloud products.
- Verified the deployed content during the release to ensure the accuracy.
- Created readmes with detailed problem description and solution for patches to be installed on the app that indicates the customer before applying the patch.
- Created walkthroughs for most used processes and integrated in the app to enhance the user experience.
- Interacted and collaborated with subject matter experts, product managers, developers, and quality analysts to gather requirement and functional knowledge of the functionality.
- Referred the functional specifications, identified the scope, and created deadlines to ensure the timely delivery of the documents.
- Hands-on working on the application to gain practical knowledge for accurate and user-friendly documentation.
- Created documentation catering to various audiences in the form of online help, PDFs, videos, quick reference cards for enterprise and cloud products.
- Verified the deployed content during the release to ensure the accuracy.
- Created readmes with detailed problem description and solution for patches to be installed on the app that indicates the customer before applying the patch.
- Created walkthroughs for most used processes and integrated in the app to enhance the user experience.
- Interacted and collaborated with subject matter experts, product managers, developers, and quality analysts to gather requirement and functional knowledge of the functionality.
- Referred the functional specifications, identified the scope, and created deadlines to ensure the timely delivery of the documents.
- Hands-on working on the application to gain practical knowledge for accurate and user-friendly documentation.
- Created documentation catering to various audiences in the form of online help, PDFs, videos, quick reference cards for enterprise and cloud products.
- Verified the deployed content during the release to ensure the accuracy.
- Created readmes with detailed problem description and solution for patches to be installed on the app that indicates the customer before applying the patch.
- Created walkthroughs for most used processes and integrated in the app to enhance the user experience.
Translated the technical content into user-friendly and effective help documents.
•Discussed and reviewed design documents with project engineers to understand the functionality of the application and the user processes.
•Reviewed Business Requirement Document (BRD) for language errors, formatting issues and incomplete content.
•Simplified complicated features through flow charts using MS Visio 2003.
•Created layouts for weekly Newsletters in Adobe Illustrator for the Insurance domain.
•Reviewed Statement of Work (SOW) and Change Controls (CC) for language errors and formatting issues.
•Created and reviewed Monthly Status Reports (MSR) in PowerPoint
Read and interpret user interface design documents to translate the technical content into user-friendly and effective documents.
•Created release notes and updated end-user documentation using Adobe FrameMaker and RoboHelp.
•Hands-on working on software to gain practical knowledge for accurate and user-friendly documentation.
•Close interaction with developers and business analysts to discuss and review document for functional and technical accuracy
Created how-to procedures as knowledge based articles for technical journals.
•Created storyboards and presentation for ILTs on installation and configuration of Hard Drives and MS Excel (Beginner level).
•Created Key Point Documents (KPDs) to summarize the content related to medical life.
•Excellent skills in transcription (audio-to-text) work for a CISCO project.
•Created videos and simulations for most MS Office products using Macromedia Captivate
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