Sheetal شارما

Experience Summary Overview
Have extensively worked in the Outsourcing industry with various domains & across countries. 8.10years of experience in the outsourcing with 3.5 yrs of experience in KPO & additional year of non-BPO experience in London. Perform & delivery in cross-functional roles including delivery, leadership, mentoring in a multi-stakeholder multi-vendor global environment.

Pilot processes:
• Successful track record of working for pilot/new processes and keep the business going.
• Effective end-to-end client communication and customer service.
• Appropriate Decision Making and result oriented
• Good at analyzing, reviewing, verifying & collection of data.
Quality & audits & Training:
• Experience in both at Transactional & Regulatory/Compliance Audits for onshore & offshore.
• Focused at work, have an eye to detail and believe in quality & compliance protocols
• Experience in giving presentations and mentoring to beginners.
• Any ad hoc presentations/refresher/coaching sessions required by business
Lead -team coach:
• Excellent team player with good verbal, written communication and inter-personal skills.
• Strategise & execute all aspects of the work to drive the team to achieve their targets & in turn achieve the SLA’s.
• Manage free flow of daily operational tasks & reports
• Distribute, empower & aid the team in a participative environment to facilitate workflow.
Support/ Ad hoc functions
• Capable to assist in any ad-hoc analytics projects.
• Have provided support to the Lead generation process of the Marketing/Sales department involving extensive web search for clients and their details as required.
• Gathering data from financial reports of companies for assisting in lead generation of prospective clients.
• Focus groups for prospective clients
Tools:
• Good with all MS office tools & quick learner to adapt to new systems/techniques