Order Handler
ABB Industries LLC
مجموع سنوات الخبرة :7 years, 8 أشهر
Managed Order Execution in SAP from start to end process of sales order, procurement/purchase order to ABB factories around the globe and/or third party supplier, order acknowledgement to customer, complete delivery/logistics, revenue invoice and payment.
Managed the inquiries and complaints of customer as the main contact of order handling issues, delivery status and item replacement/damage during transport that built stronger relationship with customer.
Initiated to forecast the expected orders in monthly basis to plan the delivery and revenue target supported by Sales team.
Partnered with Emerson MEA team from different business platforms to participate in internal and external Sales exhibition building new network and collaborating to propose combined complete solution for the project requirement.
Worked together with Sales and team leaders to manage and qualify the RFQ proposing feasible solution to provide to customer.
Managed complex tender and submission of bids ensuring complication free handover from tender to project execution.
Refined and improved existing company’s standard T&C providing the Sales team room for negotiation.
Joined with team leaders from different department to develop and standardized agreed T&C with distributors and top tier customers or EPCs resulting stronger relationship, manage risk and simple communication.
Lead and mentored new bid joiner ensuring that they maintain the fully compliant proposal.
Managed comprehensive export and import controls ensuring to comply with US, EU and other foreign regulations in the conduct of international marketing, sales, supply chain and other business activities.
Managed inquiries and complaints of customer.
Worked out with the team the process of incoming and outgoing shipment at warehouse.
Improved and managed the shipping documents to ensure complete delivery and comply with customs requirement.
Responsible for entering customer orders to JDEdwards.
Managed efficiency of order entry process, accurately enter orders and take responsibility for orders processed.
Worked with local and international Emerson trade compliance procedures to all transactions and business practices.
Maintain the Network Operations within respective responsibilities realm.
Line testing through software (i.e. Nortel terminal).
Monitor the AC failure through software.
Knowledge of Fiber Optics and Basic Datagram Network at Bayantel.