Operations Manager
Global Terminology
مجموع سنوات الخبرة :4 years, 1 أشهر
Main Achievements:
• Created operations department from scratch to enhance and increase organization’s competitive advantage ) best value compared to the price).
• Increased profit and business volume around 300% through proactive back office and high customer satisfaction for local and multinational companies,
for example (i2, Fedex, El Sewedy Electric, LG, Petrojet, KNAUF).
Duties and responsibilities :
Responsible for all training operations management duties:
• Created and developed training operations management forms, procedures and policies.
• Launched leading initiatives to improve quality and cost.
• Set and reviewed operations budgets and managed cost.
• Contributed to the preparation of training proposals in coordination with CLO.
• Set and implemented operations plans of training workshops through three phases :
1. Phase one :pre- training workshops -including but not limited to the following:
Coordinated with L&D manager, CLO and trainers in preparing the training materials and activities
in line with the customer needs.
Allocated and booked trainers to meet customer needs and expectations.
Handled printing materials with a printing house, and various suppliers.
Purchased tools and training equipment .... etc.
Booked a training venue as needed.
Worked with finance team to ensure timely invoicing and payments for our partners (clients/suppliers).
2. Phase two :during the training workshops - including but not limited to the following:
Managed all logistics inside training rooms.
Took verbal feedback during the workshops from both trainer & participants on both operational and learning aspects.
Tracked trainers performance to keep meet clients objectives.
Resolved any issues.
3. Phase three : after the training workshops- including but not limited to the following:
Made sure that workshops are covered on social media platforms.
Evaluated and analyzed the training effectiveness to improve more.
Created all reports regarding the training workshop ( training post report and collective feedback report ).
Sent follow up e-mails to all participants.
Sent all reports to the parties concerned.
Archived all documents regarding the training workshops .
Responsible for all administrative duties :
• Dealt with correspondence, complaints and queries.
• Created and maintained filing systems( soft and hard ).
• Monitored inventory of office supplies and requested the purchasing of new material with attention to budgetary constraints.
• Oversaw maintenance activities and ensured adherence to policies and regulations.
• Organized, arranged and coordinated meetings and events .
Responsible for vendors management duties :
• Created and maintained databases for all relevant service providers and suppliers;
(printing house, stationary suppliers, translation suppliers, hotels …..etc )
• Ensured coordination with services providers and ensured quality of service in line with budget and need.
• Managed price negotiations with office vendors, service providers .
Responsible for some of HR duties:
• Assisted in creating strong trainers database by searching for the best trainers and attending their demos to choose the best.
• Assisted in the on boarding process for new hires(trainers or employees).
• Prepared trainers payroll.
• Assisted in creating and preparing HR forms and employees contracts.
Main achievement :
• Assisted in creating 13 training materials (Soft Skills -Management ) in just two months.
Duties and responsibilities :
Responsible for some of HR activities:
• Assisted in creating training materials (word, ppt) - (English and Arabic ) .
• Coordinated all courses and assisted in creating trainers bank .
• Posted new jobs ads on free recruitment channels .
Main achievements :
• The best center in Egypt for the year 2014 by international AUTODESK.
• Led and coordinated the work of a team of 16-18 calibers in different roles, which resulted in customer satisfaction exceeding 90% and achieving +100 of the total profit target for the branch despite the frequent power outage crisis..
Duties and responsibilities :
Responsible for coordinating training courses :
• Created and maintained courses schedule on the training system.
• Selected and allocated the instructors for different courses .
• Monitored the training system for creating sessions and following up trainees attendance....etc.
• Requested training materials and others tools from head office monthly .
• Resolved problems and ensured the satisfaction of trainees .
• Instructed trainees to conduct an electronic training evaluation .
• Managed the certifications system.
Responsible for some administrative duties :
• Maintained records of all activities, documents, events and actions.
• Ensured branch is stocked with necessary supplies .
• Ensured that the branch is clean and tidy and all equipment is working and properly maintained.
• Supervised branch support staff (buffet, cleaners, security).
• Arranged meetings and events .
Responsible for some of HR duties:
• Assisted in recruitment process related to Maadi branch;
Attracted job seekers to create a pool of candidates matching with the required criteria.
Conducted interviews .
Coordinated feedback between the different levels of interviewing .
• Conducted orientation and trained new hires on the job.
• Monitored daily attendance of instructors and sent a monthly report to branch manager.
Main achievement :
• Achieved +105% of sales target in two months.
Duties and responsibilities :
Responsible for achieving my personal sales target which is part of the sales target of the team, through
the following duties :
• Presented, promoted and sold life insurance polices through customizing insurance programs to suit clients needs .
• Coordinated sales effort with team members and other departments.
• Helped policyholders settle claims.