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تم إلغاء حظر المستخدم بنجاح
shehab eldin رضوان, restaurant manager

shehab eldin رضوان

restaurant manager·saleh ben lahij chilis group

الإمارات العربية المتحدة

بكالوريوس,

الخبرة العملية

مجموع سنوات الخبرة: 2 سنوات, 6 أشهر

restaurant manager

مايو 2008 - أكتوبر 2010

saleh ben lahij chilis group

غير ذلك

مايو 2008 - أكتوبر 2010

• Planning, organizing, directing and controlling operations of the back and front of the house.
• Greets customers in a friendly and courteous way in order to ensure they feel welcome and to contribute to a positive overall experience.
• Helps and motivates the team to achieve the set goals and targets by always acknowledging good work.
• Implements and understands hygiene and cleanliness procedures and policies and overviews the preparation and presentation of high quality food items by strictly following the standards, preparation techniques and Product Bible of the brand.
• Plans, organizes, directs and controls the day to day units operations. Determines the type of services to be offered and implements operational procedures.
• Controls inventory, monitors revenues and modifies procedures and prices.
• Resolves customer complaints and ensures health and safety regulations are followed at all times
• Ensure that the restaurant operates efficiently and effectively within the Company’s fiscal and operational guidelines.
• Ensure adherence to all local, laws and regulations
• Develop initiatives to build sales, profitability and guest counts, Maintain effective cost controls in support of these initiatives.
• Respond to guest comments and criticism in a constructive and positive manner, looking at such as an opportunity to build guest count. Educate and empower subordinate supervisors and associates to act in a similar capacity.
• Ensure a safe and secure work and dining environment for associates and guests.
• Carry out supervisory responsibilities in accordance with all applicable policies.
• Demonstrate high ethical standards at all times, adhering to standards laid out in the Company’s policy.
• Conduct regular associate/departmental meetings, utilizing tools provided by the support office
• Utilize established methods for staff interviewing and reference checks using tools provided by the support office.
• Oversees and directs the personnel function of the Organisation including recruitment, hiring, induction, counselling, training, payroll administration, incentive policy implementation, all staff relations, performance appraisals and all personnel planning.
• Provide training and recognition to employees at all levels and maintain team-oriented environment.
• Work within established guidelines and policies for training and development of associates
• Responsible for forecasting and generating restaurant annual budget, Maximize profit opportunities
by developing realistic budgets.
• Analyze monthly operating statements and determine reasons for variances. Manage operational expenses to maximize profit potential.
• Responsible to meet or exceed budgeted sales and profit goals.

مجال الشركة:
المطاعم وخدمات الطعام
الدور الوظيفي:
الإدارة

التعليم

Mbco

أكتوبر 2005

أكتوبر 2005

بكالوريوس،

مصر

Skills

Retail
Expert
Retail
Expert
Hospitality
Expert
Hospitality
Expert
Customer Service
Expert
Customer Service
Expert
Restaurants
Expert
Restaurants
Expert
Management
Expert
Management
Expert
 Retail Operations Management
Expert
 Retail Operations Management
Expert
 Complaint Handling & Resolution
Expert
 Complaint Handling & Resolution
Expert
 Front-End Supervision
Expert
 Front-End Supervision
Expert
 Guest Service Management
Expert
 Guest Service Management
Expert
 Order Fulfillment
Expert
 Order Fulfillment
Expert
 guest Satisfaction Enhancement
Expert
 guest Satisfaction Enhancement
Expert
 Cost-Reduction Strategies
Expert
 Cost-Reduction Strategies
Expert
 Sales & Margin Improvement
Expert
 Sales & Margin Improvement
Expert
 Teambuilding & Training
Expert
 Teambuilding & Training
Expert
Retail
Expert
Retail
Expert
Hospitality
Expert
Hospitality
Expert
Customer Service
Expert
Customer Service
Expert
Restaurants
Expert
Restaurants
Expert
Management
Expert
Management
Expert

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

الشهادات
ISLT. In Store Learning Coach
Starbucks international
Jun 2003 - Jun 2003
RMT.Retail manager Training
Starbucks international
Jul 2006 - Jul 2006
Serve safe Course
Cantina Laredo (Texas Dallas)
Mar 2007 - May 2007

الهوايات

  • sports
  • Art ( dark art )
  • music