Sales Representative/Promoter
The IML Group
مجموع سنوات الخبرة :6 years, 8 أشهر
2. The IML Group
Location: Abu-Dhabi
Period: From June 2010 to 2014
Designation: Sales Representative/Promoter
JOB ROLES: • Demonstrate and provide information on promoted products/services
• Create a positive image and lead consumers to use it
• Distribute product samples, brochures, flyers etc to source new sales opportunities
• Identify interest and understand customer needs and requirements
• Report on demonstration related information (interest level questions asked numbers of samples/flyers distributed etc.)
• Worked on this Products: Brand such as: Denim and Adidas perfume, Axe Deo-Drant, Close-up, Signal2, Asepso, Oilbus Oil, Lipton Green Tea Samplings, Knorr Food Samplings, Maggie products, Lind Chocolates Nestle Fitness, Head & Shoulder Shampoo, Dove product, Snickers Chocolate, Galaxcy cake sampling, Ponds Cream, Sun silk Shampoo, Lux.
Electronics: HP Laptop, Desktop and Printer & Samsung Printer, Philips Men Shaver Logitec computer accessories.
Company: Synovate- Market Research Company, Shatha Tower
Location: Media City, Dubai
Period: From 2009 ( 2 month)
Designation: Customer Service
Job Roles
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Use questioning & listening skills that support effective telephone, data entry of information into the system.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
Company: Direct Outsourcing Company (DOS)
Location: Dubai
Period: 2008-2009
Designation: Call Center Agent
Job Role
• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Apply the elements of building positive connection with different types of customers over the phone.
• Giving Invitation via telephone to the customer
• Support and provide superior service via phones, e-mails and faxes as a
✓ Diploma in PSA (Passenger Service Agent) from UK Certificate Career Institute in Dubai (2009)
Secondary: Al Sadiq Islamic English School Grade 9th - 11th O Level (IGCSE 5 Subjects) Year: 2006 Location: Dubai
Elementary: Gulf Indian High School KG - Grade8th
✓ Currently doing BBA in Al Ain University Of Science and Technology Abu Dhabi, UAE. (2012-2015)