Mohammed Shehzaad Khan

Own end-to-end delivery and operational management for 70+ global enterprise accounts across the US and EU regions.
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Act as primary account owner, managing stakeholder communication, escalations, SLA adherence, and long-term relationship growth.
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Lead project planning and execution, including scope definition, timelines, risk management, monitoring, and closure.
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Partner with implementation teams to ensure smooth client onboarding, go-live readiness, and post-implementation handover.
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Conduct client training sessions on GEP SMART procurement modules (Source-to-Pay), improving adoption and utilization.
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Drive process standardization by creating SOPs, workflows, and best practices to improve operational efficiency.
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Lead and mentor cross-functional teams, improving productivity, engagement, and performance outcomes.
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Deliver MBRs and QBRs, presenting insights, KPIs, performance trends, and growth opportunities to senior stakeholders.
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Perform data analysis and deep dives on system usage, supplier metrics, and customer feedback to identify improvement areas.
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Collaborate with Product, Engineering, and Service Delivery teams to resolve issues and enhance customer experience.
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Support Salesforce ecosystem (Success Portal), Jira, and Freshdesk for case management, reporting, and process tracking.
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Contributed to enterprise initiatives including vendor evaluation and system enhancements, improving reporting accuracy and platform performance.
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Achieved zero critical escalations from buyers and consistently exceeded performance and quality benchmarks.