Shehzaad Surve

 Develop and implement comprehensive operational strategies and initiatives to optimize productivity, minimize costs, and improve overall efficiency.
 Streamline workflows and processes, identifying bottlenecks and implementing process improvements to drive operational excellence.
 Oversee all aspects of supply chain management, including procurement, inventory control, and vendor management, ensuring timely delivery and cost-effectiveness.
 Establish and monitor key performance indicators (KPIs), regularly analyzing data and implementing corrective measures to meet or exceed targets.
 Collaborate with cross-functional teams, including sales, finance, and marketing, to align operational goals with organizational objectives.
 Implement and maintain quality control procedures to uphold stringent standards and compliance with regulatory requirements.
 Develop and manage departmental budgets, monitoring expenses and identifying opportunities for cost reduction.
 Continuously evaluate and enhance operational systems and procedures to adapt to changing business needs and industry trends.
 Foster positive relationships with clients, addressing their concerns and ensuring high levels of customer satisfaction.
 Responsible for hiring, training, and supervising staff members. Ensuring that the team is performing at a high level and that all employees are meeting their performance goals.
 Follow up quotes directly with Account Manager or Sales to track progress and support with re-quote actions as required
 Convert customer accepted quotes to orders using internal tools and liaise with relevant team to get completed swiftly.
 Track billing/invoicing with the billing team and sales operations to assure revenue recognition and alignment to customer order.
 Liaising with Account Teams and taking the lead on assigned Customers to proactively identify and build any maintenance renewal quotes (CISCO to Orange & Orange - Customer) and manage the subsequent customer order implementation.
 Using internal tools to cross-examine assigned Customer inventories to identify new business opportunities such as Ideal inventory, End of Support equipment, product upgrades etc. Provide the quote options to Account Manager or Sales.
 Develop an understanding of the implications of End-of-Life equipment, migration products and the principals of quoting replacements / upgrades.

Preparation of Release Certificates of Paid off Loans.
Preparations of daily reports in excel of the Release Certificates and send the same to the supervisor.
Work online with client in the US and maintain smooth flow of prints of the Release Certificates.