Associate
Allergan India Pvt ltd on team lease services Pvt ltd payroll
Total years of experience :8 years, 8 Months
Responsibilities: supporting the users with related to IT issues, Installing the operating system, SCCM imaging. Configuring Box account for back in cloud storage. Resolving mailbox related queries. Raising the IT tickets in IT service now portal and escalating it globally if necessary. Maintaining Microsoft Active Directories. And supporting the business software like SAP for business, Expro, Office 365, phyzzi CRM for detailing.
Lenovo India project.
Roles and responsibility: Resolving the queries and issues of the user’s related to their PC’s laptop and desktops. Raising tickets for the particular issue. And escalating the cases to Level 2 support. Conducting remote take over access to resolve the issue remotely. And if it was not a software issue assigning an engineer to resolve the issue by replacing the physical spare parts of the machine.
Following up for the issue till it gets resolved
YEAR OF PASSING: 20015 PERCENTAGE: 64%
Cyber Crime • Carrier Guidance •Computer Hardware