Senior Business Analyst/Scrum Master
Thomson Reuters
مجموع سنوات الخبرة :14 years, 10 أشهر
• Collaborated closely with business stakeholders and product owners to elicit, analyze, and manage requirements, ensuring alignment with business objectives and mitigating scope creeps.
• Expertly translated user and business requirements into detailed functional specifications, fostering a thorough understanding among cross-functional teams and facilitating seamless project execution.
• Led the requirements verification process, meticulously ensuring completeness, consistency, and verifiability of requirements statements, thereby enhancing project clarity and reducing rework.
• Played a pivotal role in prioritizing initiatives based on business needs and requirements, contributing to efficient resource allocation and timely project delivery.
• Supported product owners in maintaining a robust backlog of user stories, actively participating in refinement and grooming sessions to enhance backlog quality and align with evolving business needs.
• Collaborated with product owners, UX designers, SMEs, and external stakeholders to develop wireframes, mock-ups, and prototypes, facilitating comprehensive requirement discovery and alignment across teams.
• Interacted with senior staff and customers to further develop cases, identify, and analyze points of compromise, and notify customers of potential risk
• Performed analysis of high-risk purchases/transactions within business portfolio
• Monitored credit card accounts for fraudulent activity
• Ensure confidentiality of all information collected during investigation
• Handled critical cases and expertise in issuing Credit Charge backs after analyzing the accounting transaction of Consumers and Merchants
• Reconciled and audited records of Mutual Fund units held by investors, ensuring accuracy and compliance with regulatory guidelines, resulting in improved transparency and investor trust
• Developed comprehensive training needs assessment and action plan resulting in 50% improvement in employee performance and 20% reduction in customer complaints
• Implemented quality measures that increased customer satisfaction by 15%
• Investigated and informed any discrepancy to Client through emails, so that it can be corrected and MFD reflects True Position
• Placed daily trades in various Fund Families based on Trade Orders
• Making production reports for finding accuracy on volume and value of trades
• Handled escalated issues related with the process
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