Key Account Manager
Floranow
مجموع سنوات الخبرة :15 years, 9 أشهر
Developing sales strategies to achieve organizational sales goals and revenues.
Maintain and develop good relationship with the portfolio, Visit the clients timely to ensure that their account has been maintained and taken care.
Maintaining company social media accounts to add new offer posts, developing new sales videos, and answering the queries to the customer who approach through social media.
Maintain good business relationship with the internal team to maintain good work environment.
Alerting the customer care about the specific client issues and product related issues.
Working on Active client, frequency, and basket size strategy to increase the revenue per client.
Visiting the lost client and propose them the better offer or assure them better service to win back the client.
Sending daily offers to client on what’s app application and email to increase the sales.
Acquire a thorough understanding of key customer needs and requirements.
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
Suggesting the client about the seasonal products for the special occasions and booking for the future events.
Suggesting the client on taking special plans (e.g., standing orders on a particular product) to avoid their last-minute emergencies on special occasions and help them to save in spending more with the competitor.
Ensure the correct products and services are delivered to customers in a timely manner.
Serve as the link of communication between key customers and internal teams.
Quality checking the items timely to ensure client receive the good quality product.
Analyzing the ticket raised by the customer care and finding the root cause of the problem.
Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
Play an integral part in generating new sales that will turn into long-lasting relationships.
Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
Compiling reports to the management on Accounts added, account progress, revenue per account, and sales forecasts for month and yearly.
Determine Monthly unit and gross-profit plans by implementing marketing strategies, analyzing trends and results.
Establish sales objectives by forecasting and developing Quarterly sales quotas.
Developing and Implementing field sales action plans, contribute to team effort by accomplishing related results as needed.
Maintain professional and technical knowledge by attending Etisalat workshops; reviewing professional publications; establishing personal networks; participating in all Supplier Trainings.
Set individual sales targets with sales team Plan to ensure achievement of company and individual target, aligning with company sales policies and strategies.
Making sure to meet the Etisalat target given to the company. Coordination between the Etisalat and the Company Management.
Preparing the Revenue report for every month, comparing the revenue with the individual performance and reporting the profit and loss to the Management.
Provide on-the-ground support for Sales Staff as they generate leads.
Meet with customers or Real Estate Agents for the Bulk deals to discuss their evolving needs and to assess the quality of our company’s relationship with them.
Adding to this Training the team, budgeting the staff monthly needs, Staffing.
Generating the own leads and forwarding to the team members.
Establishes productive, professional relationships with key personnel in assigned customer accounts.
Coordinating the involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customers’ expectations.
Meeting assigned targets for profitable sales volume and strategic objectives in assigned accounts.
Participating in the integrated Commercial Planning Process through development of annual Customer Plans that support Brand and Channel Plans.
Identifying sales opportunities, networking and fact-finding and calling on and closing new accounts.
Managing the account and penetrate customers at all levels and develop relationships with commercial and noncommercial accounts that enable achievement of plans and objectives.
Prepare and deliver effective selling presentations that implement approved Customer Business Plans and employ effective game theory and negotiating strategies.
Working to weekly and monthly sales targets and KPI’s.
Preparing PowerPoint presentations and sales displays
Tracking the Major Issues and Building rapport with the client via calls and emails.
Works closely with the Customer Service teams to ensure customer satisfaction and problem resolution.
Reporting to the Sales Director Strategic Accounts.
Developed and implemented sales plan and strategy, Manage sales activities for organization.
Was actively involved in decision-making process together with technical staff and management decision makers, facilitating execution of the sales process.
Analyzed important industry market intelligence in relation to market trends and future product development.
Maintaining the Teamwork. Training the team on the given task.
Expanded business along with the respective market share for the Company. Played key role in company initiatives for developing new projects for future use.
Cold calling the given Data for the fixed line and broadband services.
Calling the Corporate companies and selling the company Service.
Solving the customer’s issue through the phone
Escalating the physical internet issue to Field team
Excellent knowledge working with MS Word, MS Power point & MS Excel.