Senior System Support Engineer
Express News / Express Publications
Total years of experience :18 years, 8 Months
Management of network and technical facilities in office premises consisting of about 250 nodes.
Installation, configuration and management of Antivirus Client Server Architecture.
Data & Server Backups.
Plan & Handle Preventive maintenance of Servers and Devices
Installing, supporting and maintaining new server hardware and software infrastructure;
Setting up user accounts, permissions and passwords;
Monitoring network usage.
Ensuring the most cost-effective and efficient use of servers.
Ensuring that all IT equipment complies with industry standards.
Teaching of IT subjects.
Installing, supporting and maintaining new server hardware and software infrastructure;
Setting up user accounts, permissions and passwords;
Monitoring network usage;
Ensuring the most cost-effective and efficient use of servers;
Ensuring that all IT equipment complies with industry standards;
Analyzing and resolving faults, ranging from a major system crash to a forgotten password;
Undertaking routine preventative measures and implementing, maintaining and monitoring network Security, particularly if the network connects to the internet;
Providing training and technical support for users with varying levels of IT knowledge and competence;
Working closely with other departments/organizations and collaborating with other IT staff;
Planning and implementing future IT developments and undertaking project work;
Managing the website and keeping internal networks running;
Monitoring the use of the web by employees.
•Maintain IT Infrastructure
•Preparation of performance / Activity Report reports on daily and monthly basis
•Assisting Help Desk Supervisor
•Configuring MS Outlook based on Exchange Server.
•Preparation state of the art inventory
Evaluate the organization’s technology use and needs and recommend improvements, such as hardware and software upgrades.
Responsible for at least one technical support function such as database, security, quality and standards.
Maintain the peripherals, such as printers, that are connected to the network.
Installation of software..
Assisting Network Admin & Database Administrator.
Assisting in the purchase of hardware.
Preparation of performance reports
Handling DSL Based Local Area Network,
Creating Technical / Performance Reports on Daily and monthly basis
Backup Support to Help Desk Supervisor
CGPA 3.02, Final Project on SUI Gas Pipe Line Connection Distribution System
56 % Marks obtained
Matriculation Certificate, 75 % Marks Obtained