Gerrys Dnata
Total years of experience :3 years, 8 Months
➢ Passenger Service Skills Training ( February 13 to 15, 2011 Gerrys Dnata
TELEPHONE OPERATOR
April 2004 to September 2005
South Beach Diet - Sostanza Healthline
Makati City Philippines
➢ To answer all incoming and outgoing telephone calls in a professional and polite manner.
➢ To make clear and accurate communication to the other party on the other end of the line.
➢ To redirect and divert calls to appropriate parties or offices.
➢ To relay information as quickly and as accurately as possible as when the other party asks for a certain phone number, he has to look up his computerized or manual directory with alertness and presence of mind.
➢ To call up or dispatch the appropriate personnel in cases of emergency.
➢ Giving polite assistance to its caller and give best services.
AFFILIATIONS AND AWARDS RECEIVED
➢ Strengthening the Hospitality Industry through quality service, Facilities/Equipment/Utilities & Design Hotel Exposure (March 08, 2000)
➢ Tourism Industry in the 21 Century Hotel Exposure (March 06, 2004)
➢ ISO 9001:2008 Awareness for ISO 9001 Quality Management System (June 02, 2010)
➢ ISO 9001:2008 training On Internal Audit Quality System ( July 08, 2010)
I’m 32 years old , single, a Filipino and a Roman Catholic, stands 5”4 weigh 140 lbs. I graduated at Saint Joseph Institute of Technology Butuan City. Accredited:Philippines Association Of Colleges and Universities Commission on Accreditation (PACU – COA) and also Certified: ISO 9001 and rules of maritime Academies. I am hardworking, Honest, Organized, Disciplined, Trustworthy, initiative towards work and capable of dealing with other people, has the ability to work independently as well as part of a team. I am the daughter of late Policeman SPO1 Esteban D. Espinosa Jr. and Retired Teacher Lorna E. Espinosa. I can speak and write well in English and Filipino Language as well Visaya Language.
Tertiary: Saint Joseph Institute of Technology Butuan City Philippines (2003-2004)
Secondary: Libagon Academy Libagon, Southern Leyte Philippines (1999-2000)