Sheina Menezes, Logistics Coordinator

Sheina Menezes

Logistics Coordinator

Salam Studio & Stores

Location
Qatar - Doha
Education
Diploma, Digital Marketing
Experience
7 years, 10 Months

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Work Experience

Total years of experience :7 years, 10 Months

Logistics Coordinator at Salam Studio & Stores
  • Qatar - Doha
  • April 2017 to May 2017
Operations Analyst at JP Morgan Chase & Co
  • India
  • April 2013 to April 2017

Determining potential fraud on Chase debit cards,
Account take over's, Check fraud, Elderly abuse, ATM fraud and so on Out calling clients to inform about the same and taking necessary actions on the account.
Working closely with Chase branches to assure security on accounts including High balance and Private banking clients.
Review and/or investigate routine risk transactions or reports outlined by the line of business

Technical Support Specialist at IBM Daksh
  • India - Mumbai
  • April 2011 to April 2013

Customer service for UK Broadband.
Resolving customer queries on technical issues related to broadband.
Worked as a Supervisor for Complaint calls & Escalations.
Worked as a Customer Service representative for Citibank N.A
Supported customer's with general queries on Checking & Savings Account.

Customer Service at Global E Services Pvt Ltd
  • India - Mumbai
  • August 2009 to March 2011

Worked on different B2B projects which involved pitching for yellow pages.
Provided businesses with listings on yellow pages.

Education

Diploma, Digital Marketing
  • at NMIMS
  • January 2017
High school or equivalent, BCom
  • at secondary school from Shantiniketan Indian Schoolhigher secondary through Maharashtra Board from Thomas Baptista Jr. College
  • July 2015

SSC Completed in Qatar 73.8% HSC Completed in Mumbai 73.08% TYBcom results pending

Specialties & Skills

Digital Marketing
Retail Banking
Customer Service
Communication

Languages

English
Expert
French
Intermediate
Hindi
Expert

Training and Certifications

Commitment Champion (Certificate)
Date Attended:
March 2017
Service Excellence Champ (Certificate)
Date Attended:
March 2015
Leadership Training - How to be an efficient leader (Training)
Training Institute:
JP Morgan Chase & Co.
Anti-Corruption & Money Laundering (Training)
Training Institute:
JP Morgan Chase & Co.
Creating Customer Experience Culture (Training)
Training Institute:
JP Morgan Chase & Co.

Hobbies

  • Reading, Playing the Guitar & Dancing