Shekhar Paul

• Handled 80+ customer interactions daily.
• Managed escalated customer issues and ensured timely follow-ups.
• Reduced customer escalations through effective resolution.
• Coordinated with internal departments to ensure smooth after
sales service support.
• Maintained company service standards and positive customer
experience.
• Handled inventory monitoring and stock management operations.
• Maintained inventory records and ensured stock accuracy.
• Coordinated stock movement and assisted with inventory audits.
• Supported warehouse and store operations through inventory
tracking and reporting.

Used to assist the US customers with their queries regarding product and services (Telecom industery)