Shelmi Jayaraj

• Actively participated in the surveillance assessment process and coordinated Non - conformity closures to drive
continuous improvement.
• Witnessed and contributed to entry-level NABH assessments, executing seamless internal audits with thorough follow-up
procedures.
• Implemented and monitored Corrective and Preventive Actions (CAPA) to ensure regulatory compliance.
• Conducted facility safety inspections, maintaining a commitment to highest quality and safety standards.
• Engaged in various audits, contributing to the maintenance and improvement of Quality Management System.
• Initiated and executed Quality Improvement Projects, enhancing healthcare services and demonstrating my dedication to
Quality.
• Facilitated training sessions for staff, fostering a culture of continuous learning and adherence to quality standards.

• Ensured compliance with healthcare standards and protocols.
• Coordinated with departments to improve patient care and participated actively in committee meetings.
• Conducted mock drills to enhance emergency preparedness and promote a culture of safety.
• Contributed in developing plans, policies and procedures in accordance with the NABH standards.
• Collected, analyzed and followed up on Key Performance Indicators to drive performance improvement.
• Played a pivotal role in preparing and updating policies and manuals, aligning with evolving healthcare accreditation
standards.
• Ensured documentation for transparency and accountability.

• Coordinated trips, accommodations, and logistics for women travelers, achieving a 95% client satisfaction rate
• Managed trip finances, reducing costs by 15% through vendor negotiations
• Enhanced client engagement through social media, increasing followers by 40%
• Ensured cost-effective operations, improving profitability by 20%