Junior Account Manager
dsm-firmenich
Total years of experience :14 years, 10 Months
Responsible for commercial aspects of the Bangladesh business, including budgets, strategy, pricing, projects, collection items etc.
Developed successful working relationship with (new and existing) client.
Interacts with Clients on marketing, purchasing, procurement, R&D, Sales, Pricing, Creation and Development, Demand Planning, Customer Care, PSRA, Systems and tools Superusers.
Identifies business opportunities, decision factors and success criteria and define action plan accordingly.
Negotiates with clients on (payment terms, prices)
Sampling Specialist - Maintained Product Library
Responsible for all sample orders - FOC (Free of Charge) for MENA region.
Point of contact for all client for shipment related queries (ETD, ETA; Delays; Quality)
Supported ACMs (Account Managers) to manage their accounts, both externally (with clients) and internally (other affiliates) by managing projects administration, account management activities (such as customer data and products life cycle) and routine inquiries from clients.
Play an active role in project management: enter and follow up in project management tool (ATLAS, Oxygen) according to established rules, coordinate activities with other functions involved including sampling for clients and for consumer tests. Act as binding force between Sales and Technical. Project cleansing and updating for wins and losses.
Master Data Maintenance prior to sales entry such as: Client Account set-ups, Credit facility set-ups (KYCs a, Material introduction (CMIR), Price condition settings in SAP (Base Price, Ex Works, Freights), Discounts & Rebates.
Keep pricing quotes control file. Provide CC (Creation Cost) price to ACMs for portfolio quotations.
Supports the ACM in quoting clients on potential opportunities.
Cross-functional support between Business Controller, Finance on rebates and agency commissions from calculation, validation until reimbursement to agents and clients.
Controlling, tracking, and maintaining of all commercial documents such as rebate contracts and agreements and subsequently enter the data in SAP for accruals.
Updating forecast in the system upon alignment and coordination with the ACM
Collaborated with Customer Care and supply chain to ensure client satisfaction and deliveries on time, troubleshooting of commercial issues related to prices, delayed deliveries, missing documents, commercial disputes, product quality issues, client account and credit facilities.
Supported the Collections team for any pending receivables and provide additional details related to why the delays of payment.
Raise and follow-up samples/submissions from our Regional/Local Laboratory through SAP to meet client deadlines.
Take care of day-to-day client requests, coordinate with plants located in various locations on (FOC) order processing; shipments and follow ups.
Performed general administrative tasks in assisting VP of the flavours division (Visa related)
Take care of booking the GR related to incoming invoices, travel Invoices.
Projects: Organized the documentation flow for Sample (FOC) orders MENA region (regularly updates the file in case of any changes / new information received from customer)
Organized setting up Distributor Seminar.
Reporting: Report monthly sampling forecast to account managers and management.
If delegated, make analysis, synopsis, and reports
Managed Mena region. Maintained the order requests in SAP. Liaised with Sales managers to book the orders and updated the sales reports. Cross functional and collaborated with internal management, plants. Managed and registered the claims and returns. Investigated on the root cause of the claims. On approval from the management proceeds with claim reversals efficiently.
As an integral part of the team, ensure that customers are highly regarded and receive exceptional service throughout the flow of order processing, including readying loads for shipment and managing the inbound and outbound shipments. Managed Custom Documentation and Legalizations. Performance of any other duties as required by the Line Manager.
Managed levant, Iran and GCC countries. Managed O2C, point of contact to the clients. Liaised with external clients directly and paralleling worked with Sales mangers and booked the orders in the system.
Discussed the problems and sales numbers in the weekly meetings.
Managed GCC countries and companies like ADCO, ZADCO, ADMA, KANOO etc.
Managed road and sea Shipments. Liaised with forwarders to negotiate on freights and maintained yearly contracts with forwarders. Prepared and legalized documents related to Shipments.
Prepared and maintained accurate and timely inventory reports and conducted the MFR.
Ensured proactive planning is in place taking into consideration the supply constraints.
Managed more than 50 SKU, managed purchase requests of the raw materials.
Ensured opportunity loss/out of stocks is minimized by bridging the gap between supply and demand and improved forecasting / planning.
Managed administrative functions and documentation.
Booked container and managed road Shipments.
Prepared documents related to Shipments (Invoice, PL, COA).
Certified the documents with MOFA and Verified the Bill of lading drafts and LC drafts.