Supply Chain Solutions Lead
DHL Supply Chain
مجموع سنوات الخبرة :18 years, 9 أشهر
Achievements & Responsibilities:
• Led the business optimization of operational practices for logistics and warehousing at DHL.
• Representing DHL Supply Chain in weekly/monthly and quarterly business review meetings with customers to benchmark performance and to meet customers growing business requirement for expansion.
• Revamped operational strategy to align with KPIs to improve SLA performance with customers.
• Identify cost reductions, efficiency opportunities and contribute to the achievement of efficiency targets including the development of KPI’s to track improvements of budget vs. actual spend.
• Established real time KPI with suppliers and customers to enhance productivity of operations and increase visibility.
• Managing a range of preferred suppliers, developing positive supplier relationships, and engaging with them to improve performance of operations.
• Lead role in optimizing inventory, inbound and outbound logistics practices within operations.
• Led supplier relationship management including contract negotiation, monitoring supplier performance and ensure adherence to contractual commitments.
• Mapped end to end Supply chain & Logistics processes of business/operations practices to WMS.
• Led the Integration of WMS to ERP(s) for end to end cycle to streamline logistics processes and reduce overhead expenses.
• Implemented the SOP and framework for warehousing and logistics for DHL Supply Chain.
• Implemented compliance and adherence to internal policies, procedures and external governance.
• Continuous improvement of the processes within the supply chain through identifying and implementing improvement opportunities.
• Mentoring and coaching team to ensure engagement and motivation flows in the work stream.
• Client Servicing: Resolving issues relating to both internal and external client and streamlining the processes within supply chain, including eliminating communication gap between supplier and customer.
• Building & maintaining healthy business relations with clients, ensuring high customer satisfaction by achieving delivery & service quality norms to counter competition and maintain profitability.
• Effective Account Management of the existing Customer Base.
• Development of the value added activities with existing clients.
• Development and execution of a comprehensive 12 month / Long term contract plan monitoring to ensure customer activity is fully compliant with our contractual obligation.
• Overview and awareness of the day to day operations for the contract, ensuring robust processes are in place for order management, picking, promotions, POD’s, product recalls, query management, claims management.
• Consistent review and monitoring of service performance, review meetings with customers as required
• Development of new additional revenue stream via additional value added supply chain opportunities, including the completion of tenders and rate quotations
Achievements:
• Implemented reverse logistics and asset management procedure to efficiently track asset recovery from remote sites.
• Led Integration of Ticketing system to repair management systems for effective turnaround time of field engineers and repair maintenance.
• Implemented quality and compliance framework to align with industry based best practices.
• Established tracking procedure and process controls for preventive and corrective maintenance of repair management operations to enhance operational activity and management visibility.
• Conducted Gap analysis and evaluated supplier performances and established KPIs that resulted in quick resolutions of tickets within SLA.
• Coordinated initiatives for continuous improvements to reduce expenses across the operations.
Business Process Consultant
Graduated in the discipline of Computer Science, with a GPA of 2.95. Thesis project was completed in collabration with IBM Tokyo research Laboratory (Distributed Databases Mobile Agents).