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Sheraz Khan, Assistant General Manager

Sheraz Khan

Assistant General Manager·Taco Bell Corporation

United States

Bachelor's degree, Hotel and Restaurant Management

Work experience

Total years of experience: 19 years, 7 months

Assistant General Manager

July 2013 - Present

Taco Bell Corporation

United States

July 2013 - Present

Coach, Develop and train the restaurant team.
Responsible for Safe/Cash.
Hiring and Recruiting restaurant team.
Taking measures to improve team and restaurant performance. Troubleshooting all equipment.
Scheduling.
Taking measures to control ICOS and Labor.
Taking feedback from customers.
Providing customers with excellent customer service.
Working with P.O.S system.
Preparation of all kinds of food and beverages served at Taco Bell.
Inventory and Stock.
Dealing with customer complaints.
Conducting weekly meetings with shift leads.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Supervisor

April 2013 - July 2013

Teavana

United States

April 2013 - July 2013

Provide excellent service to customers.
Cash dealing.
Working with P.O.S system.
Preparation of all kinds of hot and cold beverages.
Inventory and Stock.
Dealing with customer complaints.
Suggestive selling.

Company industry:
Retail & Wholesale
Job role:
Sales

Supervisor

November 2012 - April 2013

Starbucks

United States

November 2012 - April 2013

Provide excellent service to customers.
Cash dealing.
Working with P.O.S system.
Preparation of all kinds of hot and cold beverages.
Inventory and Stock.
Dealing with customer complaints.
Suggestive selling.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Cafeteria Supervisor

July 2012 - November 2012

City College of San Francisco

United States

July 2012 - November 2012

Provide excellent service to customers.
Managing front of the house of the cafeteria.
Cash dealing.
Working with P.O.S system.
Troubleshooting P.O.S.
Maintain cleanliness and equipment maintenance in cafeteria.
Dealing with customer complaints.
Suggestive selling.

Company industry:
Primary, Prep, & Secondary School
Job role:
Management

Assistant Unit Business Manager

July 2011 - July 2012

Kentucky Fried Chicken (KFC)

Lahore, Pakistan

July 2011 - July 2012

Ensure smooth running of everyday restaurant operations.
Provide service to customers in an efficient and timely manner.
Promotion and marketing of new deals and products.
Kitchen management and inventory.
Cash handling and ordering supplies.
Plan and provide training to restaurant team members.
Suggest new products and promotion deals to customers.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Restaurant Manager

July 2010 - June 2011

Defence Services Officers Mess (DeSOM)

Lahore, Pakistan

July 2010 - June 2011

Manage all front of the house operations.
Dealing with customer complaints to satisfy all customers.
Plan and organize events.
Menu planning on weekly basis.
Coordination with kitchen staff to ensure food service to customers on time.
Customize sales forecasting on everyday basis.

Company industry:
Hospitality & Accomodation
Job role:
Management

Cold Kitchen Chef

January 2009 - July 2010

Defence Services Officers Mess (DeSOM)

Lahore, Pakistan

January 2009 - July 2010

Managing kitchen and all back of the house operations.
Provide solution to all back of the house problems.
Ensure food production and preparation in a clean, healthy and timely manner.
Customize product recipes and cost control.
Kitchen wastage management.
Help and train cooking staff.
Assist the executive chef in problems related to food production and kitchen management.
Troubleshoot all equipment used in kitchen in everyday routine.

Company industry:
Hospitality & Accomodation
Job role:
Management

Restaurant Manager

December 2007 - January 2009

Hotel Ambassador

Lahore, Pakistan

December 2007 - January 2009

Provide Assistance to restaurant staff for complete customer satisfaction.
Managing and organizing events.
Provide customers with quality food and high-speed service in the restaurant.

Company industry:
Hospitality & Accomodation
Job role:
Management

Management Trainee

January 2006 - December 2006

Holiday Inn

Lahore, Pakistan

January 2006 - December 2006

Received hands-on training to efficiently manage all F&B and Housekeeping operations.
Customer handling and customer satisfaction.
Food service according to the international food service standards.

Company industry:
Hospitality & Accomodation
Job role:
Management

Education

City College of San Francisco

March 2014

March 2014

Bachelor's degree, Hotel and Restaurant Management

United States

GPA (point): 3.8 out of 4

GPA (point): 3.8 out of 4

Theoretical and Practical knowledge of all Hotel and Restaurant Operations (both FOH and BOH) including Accounting, Food and Beverages, Front Office, Food Safety and Hygiene, Housekeeping, Human Resources, Hospitality Management, Customer Service and Guest Relations etc.

Tourism Development Corporation of Punjab

February 2012

February 2012

Diploma, Culinary Arts

Pakistan

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Complete knowledge of all Culinary Operations and Hands-on Experience (Cooking, Serving, Recipes, Research, Ingredients, Production etc) from Commis to Executive Chef.

National University of Modern Languages

December 2011

December 2011

Diploma, French Language

Pakistan

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Complete knowledge of French Language (Reading, Writing, Speaking and Composition).

Tourism Development Corporation of Punjab

June 2011

June 2011

Diploma, Hotel Management

Pakistan

GPA (point): 4 out of 5

GPA (point): 4 out of 5

Complete knowledge and Experience in Housekeeping, Food and Beverages, Security, Front Office, Sales and Marketing, Human Resources, Accounts and Finance.

World Education Services (WES)

November 2007

November 2007

High school or equivalent, Computer Sciences

United States

GPA (percentage): 75%

GPA (percentage): 75%

HSSC Equivalency Certificate/US High School Diploma.

Federal Board of Intermediate and Secondary Education (FBISE)

December 2005

December 2005

High school or equivalent, Computer Sciences

Pakistan

GPA (percentage): 75%

GPA (percentage): 75%

Higher Secondary School Certification (HSSC) in Computer Sciences with Practical Experience.

Computer Planet Rawalpindi

August 2005

August 2005

Diploma, Web Designing

Pakistan

GPA (point): 3.8 out of 4

GPA (point): 3.8 out of 4

Complete knowledge and Practical Experience in HTML, JavaScript, Flash, Graphic Designing and Networking.

Skills

Restaurants Management
Expert
Restaurants Management
Expert
Hotel Management
Expert
Hotel Management
Expert
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Food Service
Expert
Food Service
Expert
MS Frontpage
Expert
MS Frontpage
Expert
MS Powerpoint
Expert
MS Powerpoint
Expert
Web Designing
Expert
Web Designing
Expert
MS Word
Expert
MS Word
Expert
MS Access
Expert
MS Access
Expert
Cooking
Expert
Cooking
Expert
MS Excel
Expert
MS Excel
Expert
Web Designing
Expert
Web Designing
Expert
Graphic Designing
Expert
Graphic Designing
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Hotel Management
Expert
Hotel Management
Expert
Management
Expert
Management
Expert
Customer Service
Expert
Customer Service
Expert
Food Service
Expert
Food Service
Expert

Languages

English

Expert

Urdu

Expert

French

Expert

Pushto

Expert

Punjabi

Expert

Arabic

Beginner

Memberships

Local 2

General Member

September 2012

City College of San Francisco Student Union

General Member

December 2012

Training and Certifications

Certifications
California Food Handler Certification
ServSafe
Feb 2013 - Feb 2016
Food Safety and Hygiene Certification
Kentucky Fried Chicken (KFC)
Feb 2012
Starbucks Barista Certification
Starbucks
Mar 2013

Recommendations

Bushra Muneer

Apr 2014

Apr 2014

LecturerColleague

I know sheraz since many years and I always found him responsible and very dedicated person.His behaviour with his peers is always positive and supportive.I learnt alot from him.I am confident in saying that sheraz will prove him as an asset to the organisation in which he will work. Regards Bushra

Antoinette Henderson

Apr 2014

Apr 2014

Barista SupervisorManager

Sheraz is a dedicated, hard working, responsible individual that any company would be lucky to have. He is a fast learner who pays attention to detail.

Sarah McIntire

Apr 2014

Apr 2014

Assistant General ManagerColleague

I have been working with Sheraz Khan for the past 6 months, and I am impressed with his work ethics and abilities to connect with our customers. He is a quick learner and fast paced. He completes any and all tasks in his path without being told to do so. He always gets the job done regardless the obstacles. He has the ability to connect with our customer base, with a calm and courteous demeanor. Most customers who come in contact with Sheraz are pleased with his friendliness and are happy with how he goes out of his way to satisfy and please them. Sheraz makes sure that every customer becomes a returning customer. Taco Bell is lucky to have Sheraz as a manager.

Hobbies and interests

Cooking, Boxing, Body Building, Music, Movies, Surfing Internet, Web Designing. Driving and Eating.

High School Boxing Gold Medalist, Gold Medalist Acting Competitions, Multiple Sites Online: http://allinone.x10.bz, http://www.cvsheraz.tk, http://esm.hit.to and More.....