شريف الزيات

From May 2011 till present -Gulf Data International (GDI): Gulf Data International (GDI) is an IT systems integrator, founded in the United
Arab Emirates in 1983, and currently operating from seven offices across the
Middle East and North Africa (MENA), including Abu Dhabi, Dubai, Beirut and Cairo.
GDI delivers solutions in systems integration, enterprise resource planning,
corporate performance management and systems development. GDI also
delivers vertical solutions in transport management, manufacturing and asset
management.
In Charge of: • Managing IT infrastructure and 9 Servers in 4 office locations;
• Solely maintaining and supporting 85+ user and office devices in company, sister company and remote users;
• Working with procurement staff to purchase hardware and software & assesses functional needs to determine specifications for purchases;
• Monitoring and maintaining computer systems and networks;
• Managing the internet connectivity with the ISP;
• Managing Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients;
• Assisting staff in setting up mail account on mobile devices;
• Providing Training and orientation to staff on the use of hardware and software;
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• Replacing parts as required;
• Providing support, including procedural documentation;
• Interacting with numerous computer platforms in a multi-layered client
server environment;
• Installing and configuring computer hardware operating systems and applications;
• Ensuring desktop computers interconnect seamlessly with diverse
systems including: Associated validation systems, file servers, email
servers, computer conferencing systems, application servers, and administrative systems.
• Setting up new users' accounts and profiles and dealing with password
issues;
• Prioritizing and managing many open cases at one time;
• Rapidly establishing a good working relationship with customers and other professionals (e.g., software developers);
• Testing and evaluating new technologies;
• Conducting electrical safety checks on computer equipment;
• Working with vendor support contacts to resolve technical problems with desktop and Servers;


Technical Support
Manager
• Computing equipment and software;
• Recommending and / or performing upgrades on systems to ensure
longevity;
• Maintaining LAN/WAN records and, as appropriate, telephone
systems cable.
Accomplishments/Projects: - Upgrade of Mail Server and Active Directory
The company and sister company were sharing the same hardware IT
environment that was composed of very old hardware and software, which led to a critical situation and data corruption with no backup or disaster recovery
solutions. I persuaded management to upgrade this environment with a each
company having a new and separate Exchange server, Active Directory and
Backup solution. I managed the purchase of the hardware and software as well as managing the implementation partner as the technical decision maker.
- Implementation of Network in relocated office
One of the offices relocated which required a full implementation of the network and telephone infrastructure. In the first phase, I implemented the
cabling and network points and telephone system in the temporary offices.
In the second phase, I designed the infrastructure and managed and supervised the implementing company for the permanent offices.

From May 2005 till April 2011 - Mashreq for Commercial Investment (MCI): A subsidiary of "Rachid Mashreq Group" a market leader and a market
development expert in the field of IT, FMCG & Real State. Rachid Mashreq
group has begun its business in Egypt and the Middle East in the 50's, and over the years it has succeeded to be one of the leading companies in the region in the field of FMCG.
Responsible for ensuring the functionality of all POS and telecom systems at multiple locations & in charge of several tasks including the following: • Monitoring and maintaining computer systems and networks;
• Taking staff/clients through a series of actions - either face-to-face or over the telephone;
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
• Problem Solving through creating a desktop short cut or fixing a major
fault on the operating system & replacing parts as required;
• Providing support documentation, including procedural
documentation;
• Running network applications to support system and users;
• Supporting new applications;
• Back up reports such as Mail Backup & Critical data backup;
• Conducting electrical safety checks on computer equipment;
• Setting up new user accounts;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion (or referral to third
parties, if appropriate);
• Installing and configuring computer systems;
• Prioritizing and managing several open cases at one time;


Technical Sales
Manager
Technical Sales
Representative
• Testing/evaluating new technologies;
• Following diagrams and written instructions to repair a fault or set up a
system;
• Supervising Troubleshooting Daily Reports.

From July 2003 till May 2005 - El Tawil International Trade
Managing a team of salesmen responsible for Computers Systems and end user
support service.
Responsible for: • Developing and executing marketing and sales plans;
• Managing relationships with strategic technical partners;
• Developing high-quality sales proposals;
• Managing relationships with clients;
• Ensuring prompt technical support from staff and partners.

From July 2002 till June 2003 - El Tawil International Trade
Responsible for: • Maintaining and Managing showroom;
• Selling Hardware and software;
• Supporting Hardware and software.