Solutions Architect
British Telecom
مجموع سنوات الخبرة :24 years, 0 أشهر
- Advisory role to customers and account managers to qualify and assess matching products to business challenges.
- Close collaboration with client officials - CIO level - to capture requirements accurately through workshops or due diligence exercises.
- Ownership of end-to-end complex solution integration across different product lines and design authorities.
- Consolidation and discussion of the overall solution with internal governance bodies to ensure solution architecture conformance, deliverability and risk coverage.
- Engagement in solution delivery to ensure it is delivered according to contracted delivery SLAs .
Major Achievements:
- Contributed to the over-achievement of regional targets leading to the allocation of the region as a growth area for BT
- Successful bidding and implementation of:
- SOC/SIRT outsourcing solution for a major regional telecom provider.
- Contact center IT and communication services outsourcing for one of the world's leading airlines.
- Global managed network for a leading media group for more than with HD media streaming capability. Over multiple access technologies.
- Global deployment of IPT cloud based infrastructure for a leading regional airlines.
* Names withheld for confidentiality reasons
Responsible for the development of sales for designated products in Financial and Oilfield market sectors in the MENA region. Positioning BT products to customers in these sectors and interacting with CIO level to customize solutions, demonstrate product efficiency and negotiate contractual terms and conditions.
Key Responsibilities:
- Follow the latest trends and developments in own field and adapt these to apply in the organisation.
- Making a significant contribution to company's regional sales revenue.
- Defining, developing and owning key customer relationships and customer contact strategy.
Business Impact:
- Guided by medium and long term business strategies and objectives I took part in the formulation and development of future policies.
- Creation and follow up on customer engagement plans, account penetration and development plans, and identifying upselling opportunities with existing accounts
- Assessing customer relationships and service levels.
Working closely with account management and bid management teams to evaluate and respond to customer requirements. My role was to ensure the managed services propositions provided by BT Global Services meet customer requirements, comply with industry best practices, deliverable through BT’s capabilities and fitting within the cost model to realize satisfactory profit margins.
The primary responsibilities are:
- Design 'World Class' service solutions for BT Global Solutions Customers.
- Direct and lead the construction of the Service Solution and associated service delivery model for large and complex bids .
- Work directly with Customers in the development of their service requirements, leading the Service function in any due diligence exercise and in all pre contract negotiations.
- Represent the Service Solutions capability of BT Global Services with the Sales Sector, BT joint Ventures and BT trading entities around the world through leadership and collaboration in the development of global service delivery models. Where appropriate, leading virtual teams drawn from these sources in defining and developing customised global service solutions.
Major Achievements:
- Building the service model and participating in SLA negotiations for call centre contract provided to a leading regional airline in the Middle East.
- Participation in a converged managed infrastructure (WAN, LAN, Security and Hosting) services proposition for a leading African oil company. Currently short listed.
- Involvement in many propositions of ITC solutions for MNC as well as local companies in the Middle East and Africa.
Managing IT user support function and projects in GCC area
Project manager for IT infrastructure of Schlumberger MEA Learning Center. Managing all infrastructure cabling, Network equipment, Servers, CCTV system, Access control system, A/V equipment.
Managing operation of IT support for 50 instructor and 500 student.
Schlumberger is the world's leading Oil field services provider. Providing Oil & Gas producers in the whole world with services in the whole life cycle of Oil and Gas extraction.
Schlumberger in Egypt is the regional center that covers operations in Egypt, Sudan, Syria, Jordan and Lebanon for the past 50 years and still going.
The 2NET Project I work in provide IT solutions for Schlumberger OFS segments. My team acts as the second line of support for network, Server structure and desktop applications in those countries both in the office side and the field locations. In the same time we - 2NET - act as the first line of contact for Customer Relation-ship Management and marketing for the services and products we provide to Schlumberger Oil Field Service product lines.
Tetra Pak develops, manufactures and markets systems for processing, packaging and distribution of liquid food.
They produce packaging material at 59 plants and have 77 market companies around the world. Every day more than 200 million Tetra Pak packages are distributed in more than 165 countries. Tetra Pak net sales amounted, in 2002, to 7, 543 million Euro and 20, 900 persons were employed.
The market company in Egypt supplies local customers with packaging materials, design, installation and maintenance of packaging lines.
My role was in the IS/IT section of the company; providing networks and software support to all staff. Maintaining legacy applications, mail server, file servers and print servers. Reporting to IT Manager. My development background enabled the initiation of in-house development of web based software to support measurement of performance and creating a knowledge base for the technical service department, a local web based info-sharing intranet and a corporate web site. In all the projects i participated as an analyst, designer and implementation team leader.
Management, support and design for the company's technical infrastructure and designing infrastructure solutions for customers requesting them.
An ongoing operation of maintaining and supporting the operation of the company's internal network as well as the leased line internet connection that service published websites and internet access to employees. Including Microsoft IIS, Exchange server and SQL server maintenance.
License SR9395905
License P2R268665
License SR2652138
120 hours of training on the basics of networking/internetworking, the implementation and operation of networks using Cisco Routers and Switches.
200 hours of training on the core technologies and protocols of networking/internetworking based on the requirements specified by Cisco for the "Cisco Certified Network Professional" certification.
A four years study with a certified transcript of courses in programming, design, analysis and computer architecture. Details furnished upon request
English Language based curriculum of the National High School Certificate ( Thanweya 'Ama ). Graduated with 90% total score. Obtained a grade of honor certificate.