Communication Supervisor
UMA
مجموع سنوات الخبرة :12 years, 11 أشهر
Report Analysis of all customer engagement center (Toll free, Tele sales, Customers satisfaction index)
Data analyst of 3 department
● Tasks responsible for: ✓ TNS: General Motors contacted with a 3rd company named TNS as a Call Center to call customers to check their level of satisfaction toward Balubaid. ✓ CSI Progress: Measuring satisfaction of customers. ✓ "800" Free number: Supervising the outbound calls coming from customers asking for any campaigns, complaint, enquiry and making sure the customer feedback is recorded and forwarded for immediate attention to the concerned department (Sales, Service & Spare parts). • To acquire relevant Customer Data from the database/concerned Sales & Service personnel. • Compilation of the data on the standardized electronic forms and formats. • Assisting in the process improvement activity at the branch level. • Reporting of the Satisfaction Survey results and translating the weak points into action plans. • Follow up and administration in the Area of Leads Management of GM CRM program • Handling all marketing issues, planning, and implementing for CRM Dpt.
I have a bachelors degree in Economics