Programs Manager
Qatar Red Crescent
Total years of experience :17 years, 0 Months
Technical support
• Align social care programs with the strategy of QRCS.
• Build the capacity of social care unit programs' team.
• Develop new proposals for programs based on baseline studies.
• Develop policy frameworks for social care programs' implementation.
• Provide guidelines on building a knowledge management system.
Financial responsibilities
• Prepare the annual budget for the unit programs.
• Provide monthly reports on actual budget spending.
• Coordinate with relevant departments to raise funds for new programs and initiatives.
Representation
• Represent the organizations in media and external meetings.
• Represent the organizations in stakeholders and sector coordination meetings related to social care services in Qatar.
• Drafted policies and guidelines manuals of social care programs.
• Amended the department strategy in compliance with QRCS 2018- 2022 strategy.
• Facilitated two capacity building workshops to unit team to come up with a participatory work-plan.
• drafted terms of reference for a new automation system for distributing cash assistance to beneficiaries of social care programs.
1. Develop communication and Advocacy strategies.
2. Provide support to the planning and design of internal and external communication plans.
3. Support the development of advocacy and communication materials including briefing materials, press releases, and social media content.
4. Proactively identify media opportunities, and in close liaison with OHCHR partners in the region, plan and implement communication activities.
5. Provide leadership to communication team to develop a comprehensive partners’ database and maintain regular and meaningful communication.
6. Review all written content for publications and marketing materials.
7. Provide strategic leadership in managing digital communication channels on a regional level.
8. liaise with the communication team of OHCHR headquarter in Geneva to ensure standardization of communication and political messaging.
1. Provided strategic leadership to a team of 14 employees and managed a database of 2500 volunteers.
2. Developed program and outreach strategy 2016/2020.
3. Developed monitoring and evaluation plan for business plans derived from the main strategy.
4. Mainstreamed tenders’ procedures and contracted high performing free-lance and media professionals to provide quality services and serve the objectives of the communication strategy.
5. Developed offline and online media plans and coordinated media campaigns to launch new programs.
6. Coordinated with vendors and suppliers to deliver all marketing materials for huge events in Qatar and the region attracting a large number of attendees with successful marketing plans.
7. Developed and reviewed all copy writes of leaflets, brochures, reports, social media activations and website content.
1. Exceptionally, managed three strategic programs with a total budget of 4 Million Euro
aiming at fostering the reform process in three Egyptian government partner institutions as
follows:
A. Support the Egyptian government strategy for public sector reform by transforming the
personnel departments into modern human resource departments across all government
agencies in partnership with the Ministry of Administrative Development, MSAD, and the
central agency for organization and Administration, CAOA.
B. Support the Ministry of International cooperation in developing the human capacity for
technical researchers in the Ministry by developing and implementing high standard
organizational development and training programs tailored to the needs of the Ministry.
C. Support the Information Technology Industry Development Agency, ITIDA, in
developing its strategy for the period 2015-2020 and build the capacity of its middle and
senior management to enhance the total performance of the organization in a rapidly
changing internal and external environment.
2. Developed stakeholder maps, communication strategies and plans, and constantly adapt the
program activities to encounter resistance to change via well-articulated change management
and monitoring and evaluation plans.
3. 3iaised with advertising agencies and vendors to create visuals and key messages for the
programs.
4. Forecasted communication budget and kept expenditure on budget efficiently and effectively.
5. Facilitated and managed all operational team meetings with partner institutions and kept
professional reporting system to government’s senior and top-level management to attain the
needed political support for the programs.
6. Represent GIZ in forums, workshops, and conferences guaranteeing a high level of visibility
to the programs’ outcomes and overall impact. And in this capacity, I represented GIZ in the
5th Annual Conference of the GIFT-MENA Network “Human Capital Formation in the
Public Sector and the Challenge of Building the State in Times of Crisis, ” in Kuwait 28 - 30
January 2014.As well as, the first Arab Administrative Reform Conference organized by the
Arab league in March 2015.
7. Assumed responsibilities for adequate organizational and logistical aspects of the program
activities in Egypt and ensured it is maintained with high standards.
8. Selected and contracted professional consultants and validate their deliverables to accelerate
the implementation of the three programs’ activities.
May 2010, November 2012.
Field Office and Outreach Manager” UNHCR Refugee Education Assistance Programs
“Catholic Relief Services “CRS, ”
General Responsibilities
1. Provided strategic leadership to two departments with 21 employees to ensure proper
networking and visibility of CRS relief programs targeting refugees and asylums in Egypt.
2. liaised with government institutions to raise awareness about the refugee situation in Egypt
and proper ways to communicate with refugees from a different culture.
3. Coordinated with international partner institutions to develop joint press releases and draft
agreements of partnership.
4. Redesigned the program activities to include more activities that better serve the overall
objective such as recreational, special needs, support to the neediest and victims of violence
to ensure a safer learning environment for refugee children.
5. With the support of the outreach department, I developed a communication strategy for 2010-
2013 with key performance indicators to measure the effectiveness of the strategy.
6. worked closely with media agencies to develop marketing materials to help fundraising
activities of CRS in Egypt.
7. Represented CRS in different forums and levels in front of donors and partners inside and
outside Egypt.
8. Supervised all copywriting in Arabic and English to ensure professional and corporate level
standards of publications.
• Developed an Annual project plan for one of the most significant UNHCR-funded projects worldwide with 14 million EGP.
• Represented CRS in assessing humanitarian sector needs and development needs.
• Managed the operations of Aid distribution on the Egypt/Libya borders.
• Represented CRS at conferences, meetings, workshops, networks, etc.
• Served as CRS' direct liaison to the United Nations High Commissioner for Refugees, UNHCR, regarding the implementation of educational support services.
• Supervised procurement/logistics of goods and services of the Field Office and ensured maintenance and equitable allocation and use of the office equipment.
• Controlled working hours, monitored attendance sheets, and ensured programming staff submitted their timesheets on time.
• Supervised program staff in developing implementation plans.
• Participated in activities of program staff and contractors to address field-level problems and solutions.
• Maintained updated and accurate records and documentation related to all aspects of field staff duties, responsibilities, and program implementation.
• Facilitated and supported capacity building of program staff.
• Led the Performance Management Process for program staff, including drafting the annual objectives for the office, holding regular coaching sessions, and completing the annual appraisal process.
• Submitted quarterly implementation plans for programs administered from the Field Office.
• Developed all reporting requirements for CRS.
• Facilitated program activities with staff and contractors, supervising daily.
• Created a monitoring and evaluation system for program implementation in the field.
• Convened and hosted periodic meetings with program stakeholders - school directors, community leaders, etc. - to monitor and coordinate program implementation.
• Revised, approved, and facilitated the signing of the program agreements with local contractors.
• Ensured that all program beneficiaries met the necessary criteria for selection, as agreed upon by CRS and UNHCR.
• Ensured compliance with program activities, particularly with UNHCR procedures and regulations.
• Ensured proper flow, information sharing, and documentation of all programs' activities.
• Financial Management of the field offices
• Ensured effective and efficient use of CRS & UNHCR financial and organizational resources.
• Reviewed and commented on all contractual conditions with contractors to ensure compliance.
• Assisted in preparing the annual budgets for programs administered by the Field Office.
• Provided quarterly analysis to Senior Management on program spending, savings, and reallocations.
• Participated in the evaluation and awarding of bids under select contractors.
• Reviewed and verified the program's pay requests before submission.
• Monitored and tracked all program disbursements and matched them with the budget allocated for each activity.
• Coordinated with the bank to facilitate the grant process for program beneficiaries.
• Prepared talking points, summary minutes, speeches, and press releases for the Minister.
• Participated in Loans and grants negotiations related to the World Bank, Arab fund for economic and social development, Kuwaiti fund, IFAD, and the International monetary fund.
• Developed reports and memos to the Minister on the national plan for development and how to secure finances via international fund organizations.
• Managed the Italian-Egyptian debt swap program to ensure smooth program implementation between the two countries.
Public Sector Reform