Account Advisor
RAYA Contact Center
Total years of experience :1 years, 9 Months
Provide client support and technical issue resolution via phone.
Configuration of client’s equipment to connect to the Internet via modem/DSL/GPON Router (GPON/DSL customers ).
Configure software to connect to Internet application servers.
troubleshooting system and network problems and diagnosing hardware/software faults.
following diagrams and written instructions to repair a fault or set up a system.
Meet the customers and introduce products
Make presentations to the new customers and the old customers about the new products
o Manage meetings
o Call customers
o Act as interface of the company to the other companys
GPA 3.33 very good with honors Rank : 14th position with in the electrical department - tenth of ramdan branch