HR Business Partner
Jaidah Group
Total years of experience :14 years, 0 Months
Responsible for overseeing the provision of a professional and comprehensive human resources service to Jaidah Group. The scope of work is inclusive of employee relations issues, recruitment, organization development, and benefits services.
Significantly contribute to achieving the vision, aims, and business objectives by developing and implementing HR strategies, policies, and procedures and ensuring to provide proactive, strategic, and efficient services to the various client groups.
• To serve as a coordination and communication channel for HR Client Groups across all divisions.
• Create, Maintain, and update Organizational structures for divisions and ensure a successful succession plan through an advisory approach.
• Participate, update, and maintain divisional annual workforce budget.
• Liaison with Department Managers to raise Manpower Request and job requirement form and obtain necessary approvals for new hire and replacement positions
• Participating in panel interviews during the recruitment interviews and providing line managers with feedback ensuring the right calibre is hired to meet business needs.
• Facilitating as the lead in the change management process in the organization when necessary.
• Conducting coaching conversations with Managers & Leaders to support Talent Decisions.
• Conducting Talent Management process using 9 Box Grid and facilitating calibration sessions.
• Identifying top talent and building career & development paths for recognized employees.
• Identifying low-performing talent and working on performance improvement plans (PIP) with line managers.
• Create, maintain & update organizational structure.
• Train Managers and employee Groups on Performance Management process.
• Guide and Facilitate performance management process including - Goal Setting - Mid-year reviews and Final review process.
• Ensure 100% completion rate in employees for performance management.
• Ensure the completion of Probation evaluation for the new hires in coordination with the direct Managers and take necessary actions.
• Implement new ideas on reward programs to increase employee motivation and engagement.
• Conduct employee engagement initiatives and take necessary actions in areas of improvement.
• Ensure employee grievances has been resolved successfully.
• Participate in negotiations with Medical Insurance provides for the group and assist in acquiring the best policy and deal for the group.
• Managing various pay components - Leaves, Overtime, Bonus/Commissions, Advances approval etc., for payroll process.
• Employees Leave approval & management.
• Ensure to pass all internal and external HR and Training audits.
• Implement HR and Training corporate and local policies and procedures and communicate in a time of any change.
• Ensure abiding by local labour laws, statutory laws and culture.
• Contribute to the proper implementation of the station CSR initiatives when and if necessary.
• Adhere with company HSSE, compliance and sustainability corporate policies.
• Conducting Exit interviews & Separation Process for Leaver.
• Monitor & decrease turnover rate and increase retention rate.
- To serve as a communication and coordination channel for HR Client Groups: Manager, Leaders, & Employees.
- Understand and stay up to date on the business, Revenue model, Cost Structure, Competition models.
- Facilitating as lead in change management process in the organization when necessary.
- Conducting coaching conversations to support Talent Decisions.
- Participate, update & maintain the station’s hiring and training annual budget.
- Recruiting the right caliber on time to meet business needs both Internal & Externally.
- Ensure getting Regional HR approval for any new job roles created on country level along with Job descriptions.
- Create positions on SAP SuccessFactor & support HR team for onboarding employee process.
- Creating and updating country succession & promotion plans with Managers & Leaders through advisory approach.
- Identifying top Talent and building career & development path for recognized employees.
- Identifying low performing Talent and work on development plans this group in liaison with Line managers.
- Create, maintain & update organizational structure.
- Implement station annual training plans as per set budget
- Coordinate & conduct induction course for new hires - Basic training program & Health & Safety Training.
- Schedule & Coordinate with Product Managers for refresher courses quarterly after identify training needs with Line manager.
- Measure & assess the results of Trainings and communicate with Regional Learning & Development Team with the outcome and recommendations
- Ensure the completion of Probation evaluation for the new hires in coordination with the direct Managers and take necessary actions.
- Participate to analyze market benchmark and make recommendations on Compensation and Benefits.
- Implement new ideas on reward programs to increase employee motivation and engagement.
- Conduct employee engagement initiative and take necessary actions in areas of improvement.
- Ensure employee grievances has been resolved successfully
- Ensure all the employees documents & company licenses are renewed in timely manner with PRO Team & avoid any fines.
- Ensure employee data is always accurate and action transactions are completed on the HR system- SAP SuccessFactors.
- Educating, Coach Managers & leaders group on setting Performance Objective & KPIs, ensure completion for
Station on time.
- Acquire & ensure employee medical Insurance Benefits are implemented as per company policy.
- Managing various pay components - Leaves, Overtime, Bonus/Commissions, Advances approval etc for payroll
process.
- Employees Leaves approval & management.
- Ensure to pass all internal and external station HR and Training audits.
- Implement HR and Training corporate and local policies and procedures and communicate in time of any change.
- Ensure abiding by local labor laws, statutory laws and culture.
- Contribute to the proper implementation of the station CSR initiatives when and if necessary.
- Adhere with company HSSE, compliance and sustainability corporate policies.
- Conducting Exit interviews & Separation Process for Leaver.
- Monitor & decrease turnover rate and increase retention rate.
- Additional Serving as the BIE leader for DOH Station - Conducting Internal Audits & facilitating TISSE & ISO
External Audits.
Executive Secretary to Cost Control Director - ASTAD Project Management ( JV of QP
& QF)
Period: 27 October 2014 - Present
Roles and responsibilities of the position includes following:
1. Overseeing office services by leading and supervising task such as office operations and
procedures, controlling correspondence, maintaining the filing system, approving office
requisitions, assigning and monitoring clerical functions.
2. Managing office records and archives by defining procedures for retention, protection,
retrieval, transfer and disposal of records.
3. Ensuring office efficiency by planning the maintenance of office IT systems, stationary,
supplies and office equipment.
4. Designing, maintaining and reporting to Cost Control Director on related office and
department metrics.
5. Maintaining a record or log for all incoming and outgoing claims, forms, requisitions that
requires Cost Control Director’s endorsement or action.
6. Acting as professional and cordial first point of contact for the office for the Cost Control
Department.
7. Managing a busy calendar of the Cost Control Director that includes coordinating meetings,
appointments, interviews, travel and accommodation bookings.
8. Maintaining department expenditure and budget records.
9. Following up on all relevant department policies, procedures, standard operating procedures
and instruction so that work is carried out in a controlled and consistent manner.
10. Assisting in the preparation of timely and accurate departmental statements and reports to
meet ASTAD and department requirements, policies and standards.
11. Ensuring all relevant quality, health, safety and environmental procedures, instructions and
controls are adhered to do that the safe of the employees, quality of products/services and
environmental compliance can be guaranteed.
Main tasks:
1. Recruitment: CV screening & short listing and arraigning for interviews, arranging interviews
with suitable candidate, assisting in panel interviews, conducting background checks, preparing
interview analysis report, etc
2. Managing Mena Itech: Adding & maintaining of employee records, registering trainings
(internal & external), updating employee Leaves/Vacations/ Vacation resumptions, updating
Payroll: Preparation of Monthly payroll on Microsoft Excel manually & Mena-Itech (Mena Pay)
and reporting it to Accounting Manager for approval.
4. Procurement handling for DOH station - interaction with suppliers, entering data of
quotations & purchases on the Aramex intranet, dealing with other Aramex stations for internal
purchases.
5. Strategic Role: Preparing for Strategy Meets & Workshop, following up with managers and
leader to meet with their strategic objective within the given time frame. Reporting the
outcome and progress to the management on monthly & Quarterly basis.
6. Reports: Preparing Quarterly HR reports, Audit Reports, Monthly recruitment, Management
report, and Turnover report & reporting it to Management and Head office.
7. Training: Conducting company orientation (Basic Training Program) and other related HR &
Health & Safety trainings for new hires & existing staff.
8. Insurance & employee medical cases: Sole Link between Medical insurance company &
employees (Addition/Deletion/follow up/reimbursement cases etc.)
9. Office Manager to General Manager & Finance Manager: Preparing & fixing for Meeting/
Workshop/ Appointments, sharing calendar, preparation of minutes of meetings.
10. Administration : HR general administration (preparing letters, sponsorship/labor documents
etc)
Other Tasks:
11. Coordinating and communicating with various departments regarding new or amended
procedures and policies.
12. Member of Health & Safety Committee Aramex- Preparing meeting, minutes of meeting, follow
up on action & compliance with the set standard policy & procedures.
13. Systemizing Audit procedures & ensuring the data is up to date as per laid down standards.
14. Publishing Aramex Newsletter monthly by gathering data from various department and
department heads
Coordinate office management activities for the executive.
Research, compile, assimilate, and prepare confidential and sensitive documents, and brief the executive regarding contents.
Read and screen incoming correspondence and reports; make preliminary assessment of the importance of materials and organize documents; handle some matters personally and forwards appropriate materials to the executive and staff.
Receive and screen incoming calls and visitors, determine which are priority matters, and alert the executive accordingly.
Make referrals to appropriate executive staff and provide requested information.
Inform government officials and others of the position of the executive on issues.
Compose letters and memoranda in response to incoming mail and calls.
Transmit directives, instructions and assignments and follow up on status of assignments as liaison between the executive and subordinates and others,
Prepare agenda and collect materials for meetings, speeches, and conferences; take minutes and keep records of proceedings as required. .
Review, proofread, and edit documents prepared for the executive's signature.
Take and transcribe dictation on technical and confidential matters from the executive as required.
Coordinate and facilitate the executive's calendar to arrange appointments, meetings, and conferences.
Assist in preparation of the office budget.
Attend meetings as executive's representative; report on proceedings
Compile and maintain records, statistical information, and reports.
Participate in and coordinate committees and task forces, as assigned.
Establish and maintain various filing and records management systems.
Make domestic and foreign travel arrangements; prepare itineraries; prepare and compile travel vouchers, maintain all travel records.
Attend to the customers over the phone and understanding their situation
Handling customer details with their issues.
Immediate decision taking on difficult scenario & providing complete information.
Finding an appropriate solution for the difficulties faced by the customers
Providing complete information to attain customer satisfaction.