Training and Development Specialist
Enjaz Consultancy & Enterprise Management
Total years of experience :14 years, 4 Months
1) Keep up with developments in area of expertise by reading current journals, books and magazine articles.
2) Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures.
3) Schedule classes based on availability of classrooms, equipment, and instructors.
4) Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
5) Offer specific training programs to help workers maintain or improve job skills.
6) Monitor, evaluate and record training activities and program effectiveness.
7) Refer trainees to employer relations representatives, to locations offering job placement assistance, or to appropriate social services agencies if warranted.
8) Training and Teaching Others -- Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
9) Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work.
10) Developing Objectives and Strategies -- Establishing long-range objectives and specifying the strategies and actions to achieve them.
11) Interacting With Computers -- Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Find perfect candidates to fill positions based on the requirements set forth by a company's human resources manager or by an employment agency manager. Hiring directly by a company or be contracted through an employment agency. Success depends on my ability to find a candidate who matches specific experience and educational requirements at a salary and location agreeable to the employee and employer
Recruiting: Advertising and soliciting resumes from qualified candidates.
Coordinating and attending career fairs at select universities.
Screening resumes and applications for suitability.
Conducting initial screening interviews, both telephone and personal.
Making hiring recommendations based upon the eligibility criteria provided.
Marketing/Advertising: Increasing profile to reach a broader and wider market of candidates.
Finding new, innovating and creative ways to make an appealing and desirable company to work for especially for future and recent university graduates.
Responsible for Vodafone UK Off-shoring Account
• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing and delivery information.
• Process orders, forms, applications and requests.
• Organize workflow to meet customer timeframes.
• Direct requests and unresolved issues to the designated resource.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• Provide feedback on the efficiency of the customer service process.
• Organizing sales visits.
• Demonstrating/presenting products
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