Safety Line (Aircrafts Safety And Emergency Procedures)
Emirates
Total years of experience :3 years, 6 Months
• Assuring the aircrafts safety standards
• Providing Customer Service with high quality standards
• Following the guideline procedures of the company & always keeping updated with any new procedures or products
• Actively take over control professionally & handle efficiently a customer’s problem
• Ensuring Customer Satisfaction to earn their loyalty
• Assist Customers with all of the aircraft safety procedures and taking them through the procedure in the event of emergency
• Dealing with different cultures from all over the world
• Giving first aid to customers when necessary
Ensure handling and covering all customer service requirements to ensure services excellence.
Receiving and handling all clients instruction.
Printing clients statements and position.
Filling and Archiving and Opening new accounts.
Sales calls for promoting CAE products.
Handling Legal and dormant accounts.
Handling purchasing and redemption Mutual funds.
Handling Inheritors and Minors accounts.
Responsible for increasing branch cliental base by conducting in / out door calls to potential clients.
Perform the maker function for all customer service required maintenance. Cross selling
Provide and maintains the quality of customer service, sales and data entry.
Answer all the incoming calls within a standard time
Providing best service quality to the calling customers
Follow up with customers and solve the customers problems
Achieve weekly and monthly targets
Perform other related duties as requested
Ensure handling and covering all customer service requirements to ensure services excellence.
Receiving and handling all clients’ instruction.
Printing client’s statements and position.
Filling and Archiving and Opening new accounts.
Sales calls for promoting CAE products.
Handling Legal and dormant accounts.
Handling purchasing and redemption Mutual funds.
Handling Inheritors and Minor’s accounts.
Responsible for increasing branch cliental base by conducting in / out door calls to potential clients.
Perform the maker function for all customer service required maintenance.
Cross selling
Provide and maintains the quality of customer service, sales and data entry.
Achieve weekly and monthly targets