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Sherif ElSherif, Chief Operating Officer (COO) – Beneficiaries

Sherif ElSherif

Chief Operating Officer (COO) – Beneficiaries·Universal Health Insurance Authority (UHIA)

Egypt

Bachelor's degree, Actuarial science

Work experience

Total years of experience: 25 years, 11 months

Chief Operating Officer (COO) – Beneficiaries

January 2021 - August 2025

Universal Health Insurance Authority (UHIA)

Cairo, Egypt

January 2021 - August 2025

• Spearheaded the startup and national launch of Egypts Universal Health Insurance
Program (UHIS) as per Law No. 8/2018.
• Managed the challenging program rollout to cover more than 105 million members
across 27 governorates.
• Designed and executed the beneficiary enrollment and registration process and
subscription rules for a massive, multi-phased national rollout.
• Oversaw end-to-end implementation of the Beneficiary Management System and
Beneficiary Service System (including registration, medical history, prior approvals,
referrals, call center, mobile application, and Omni channels modules).
• Secured and structured key third-party agreements (MoUs/SLAs) with external
parties (e.g., WHO, World Bank, JICA) to support training, development, and effective
service implementation.
• Implemented innovative risk evaluation and management strategies to improve the
overall risk evaluation process and excel the portfolio overall loss ratio.
• Authored and reviewed comprehensive Policies and Procedures to secure business
process running and regulatory compliance.

Company industry:
Insurance & TPA

Vice President - Life & Medical

November 2014 - January 2020

Kuwait Qatar Insurance Company – S.A.K

Al Kuwait, Kuwait

November 2014 - January 2020

• Drove business development strategy to meet and exceed pre-defined revenue targets,
actively securing new business through direct and indirect channels.
• Led complex group and individual underwriting for Life and Medical portfolios,
maintaining high technical knowledge for client discussion and deal closing.
• Developed and implemented a portfolio-wide assessment process to quantify and
evaluate risk, successfully providing solutions to under-performance and improving the
overall loss ratio.
• Managed relationships with Third Party Administrators (TPAs) and third-party
product providers to maximize customer retention and revenue potential.
• Structured and negotiated third-party agreements, including MoUs and Service Level
Agreements.
• Conducted market research to keep abreast of competition and identify opportunities
for new insurance products and services.

Company industry:
Insurance & TPA

Assistant Life & Medical Insurance Department Manager

April 2007 - October 2014

Kuwait Insurance Company – S.A.K

Al Asimah, Kuwait

April 2007 - October 2014

• Launched the Unit Linked policies project tailored for the Bancassurance business
model.
• Developed and set up the policy wording and technical applications for Unit Linked
products in alliance with the company chief actuary.
• Managed underwriting for individual applications, policy issuing, and pricing/alterations
for Group Medical, Group Life, and workmen compensation quotes.
• Maintained strategic relations with reinsurers to attain better terms for special groups.
• Updated and reviewed group medical policy conditions to ensure market
competitiveness and suitability for new market needs.

Company industry:
Insurance & TPA

Operations Manager

December 2002 - April 2007

NSGB (National Societe General Bank) Life Insurance (QNB Life)

Cairo, Egypt

December 2002 - April 2007

• Managed the launch of all business operations for Egypts first Bancassurance firm.
• Spearheaded the work plan launch with Société Générale Bank (distribution channel)
for Unit Linked policies.
• Secured regulatory approval for the full range of products from the Egyptian Insurance
Supervisory Authority.
• Managed underwriting and claims for high-value individual and group life applications,
taking final decisions up to 50, 000, 000 EGP.
• Implemented work procedures and workflows to obtain maximum productivity and
accuracy in the operations department.
• Settled and negotiated deals with hospitals and medical centers.

Company industry:
Insurance & TPA
Job role:
Banking

Assistant Underwriting Manager

January 1999 - December 2002

Alico Egypt (MetLife)

Cairo, Egypt

January 1999 - December 2002

• Contributed to the achievement of daily operations and quality goals within the
department.
• Collaborated on data acquisition checking and ensuring compliance with documents
arrangement and archive processes.

Company industry:
Insurance & TPA

-Credit Business Dept.

January 1998 - January 1998

MIBank

Cairo, Egypt

January 1998 - January 1998

Trainee

Company industry:
Banking

Main Branch - Life Insurance Dept.

January 1998 - January 1998

Mohandes Insurance Company

Cairo, Egypt

January 1998 - January 1998

trainee

Company industry:
Insurance & TPA

Main Branch - Retail Dept.

January 1997 - January 1997

Islamic International Bank

Cairo, Egypt

January 1997 - January 1997

trainee

Company industry:
Banking

Education

Cairo university - Faculity of commerce - Actuarial Science section

June 1999

June 1999

Bachelor's degree, Actuarial science

Egypt

GPA (percentage): 95%

GPA (percentage): 95%

Good

Cairo University

May 1999

May 1999

Bachelor's degree, Actuarial Science

Egypt

GPA (rating): Good

GPA (rating): Good

City University

May 1999

May 1999

High school or equivalent, Actuarial Science

United Kingdom

Cairo University

May 1999

May 1999

Bachelor's degree, Actuarial Science

Egypt

education home language school

July 1995

July 1995

High school or equivalent, high school

Egypt

Dar El-Tarbiah Language School

January 1995

January 1995

High school or equivalent, high school

Egypt

Dar el-tarbeyah language school

June 1994

June 1994

High school or equivalent, High school - science section

Egypt

GPA (percentage): 95%

GPA (percentage): 95%

High School

Skills

Insurance
Expert
Insurance
Expert
Actuarial Science
Expert
Actuarial Science
Expert
Production
Expert
Production
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Customer service
Expert
Customer service
Expert
Computer - MS Office
Expert
Computer - MS Office
Expert
Client relations and retention
Expert
Client relations and retention
Expert
Managerial
Expert
Managerial
Expert
Team management
Expert
Team management
Expert
Product development
Expert
Product development
Expert
innovative solutions
Expert
innovative solutions
Expert
leadership
Expert
leadership
Expert
communication skills
Expert
communication skills
Expert
team building
Expert
team building
Expert
process analysis and digitalization
Expert
process analysis and digitalization
Expert
analytical
Expert
analytical
Expert
problem solving
Expert
problem solving
Expert
SOP building
Expert
SOP building
Expert
ACTUARIAL SCIENCE
Intermediate
ACTUARIAL SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
CREDIT MANAGEMENT
Intermediate
CREDIT MANAGEMENT
Intermediate
ENROLLED ACTUARY EA
Intermediate
ENROLLED ACTUARY EA
Intermediate
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
SOFTWARE DEVELOPMENT
Intermediate
STRATEGIC THINKING
Intermediate
STRATEGIC THINKING
Intermediate
problem analysis
Expert
problem analysis
Expert
innovative problem solutions
Expert
innovative problem solutions
Expert
BANK INSURANCE MODEL BIM
Intermediate
BANK INSURANCE MODEL BIM
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
CREDIT FACILITIES
Intermediate
CREDIT FACILITIES
Intermediate
FINANCIAL ANALYSIS
Intermediate
FINANCIAL ANALYSIS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
RISK MITIGATION
Intermediate
RISK MITIGATION
Intermediate
STRATEGIC MANAGEMENT
Intermediate
STRATEGIC MANAGEMENT
Intermediate
Insurance
Expert
Insurance
Expert
Production
Expert
Production
Expert

Social profiles

Languages

Arabic

Expert

English

Expert

French

Intermediate

Memberships

Egyptiam society of actuaries

affiliate member

December 1999

Training and Certifications

Certifications
World Bank Health System Flagship Course
Capacity Development for Universal Insurance (UHI) policy Implementation
UHIA Strategic Planning
The Environmental and Social Framework In Practice
Certified Chief Executive Officer (CEO)
Strengthening Social Health Protection Towards Universal Health Coverage
Global Insurance Leadership Award
Certified Chief Executive Officer (CEO)
Associate Customer Service Degree (ACS) of LOMA
World Bank HeCaoltuhr sSeystem Flagship
Capacity Development for Universal Insurance (UHI) policy Implementation
UHIA Strategic Planning
The Environmental and Social Framework In Practice
Certified Chief Executive Officer (CEO)
Strengthening Social Health Protection Towards Universal Health Coverage
Management excellence training course
Managerial Excellence Certificate
Associate Customer Service Degree of LOMA (ACS
Acquired
IMI - Egypt
Jan 2007 - Jan 2007

Hobbies and interests

Football , jogging