ITIS Manager
Mueen Human Resources
مجموع سنوات الخبرة :20 years, 11 أشهر
Mueen Human Resources is a Saudi closed joint stock company with a paid-up capital of 100 million Riyals. It provides highest quality services through wide experience in the recruitment field and the qualification of human resources that meet the needs of the labor market in various businesses.
Accomplishments:
• Instrumental in driving digital transformation and building a business-aligned IT strategy that transform business operations and profitability. Directly reporting to the CEO
• Drove technical innovation/ digitization initiatives to be rolled out across all departments thereby accelerating business process improvement and re-engineering.
• Successfully led the high-end project of implementing a new in-house contact center based on the cloud.
• Led ERP implementation including the automation of payroll for 9000+ employees and the invoicing system which reduced the monthly financial closing effort by 40%.
• Headed a team of developers to enhance and renovate a proprietary customer Self-Services Mobile APP and Web portal, thereby optimizing sales and operation processes & boosting sales revenue by 30% for hourly service.
• Re-negotiated some annual licenses and successfully realizing over 10% savings.
• Leveraged commercial astuteness, management excellence to reduce IT service delivery costs by 350K SAR in a year.
Responsibilities:
• Provide global technology vision, strategy & leadership for developing/delivering value-added IT and IS systems.
• Prepare, present, and manage the department's annual budget of 4M SAR. Controlling budget consumption, driving financial discipline and realizing cost and capital optimization opportunities in all aspects of IT spending.
• Driven by a commitment to a sustainable, cost effective & value-added process, lead the ongoing MS dynamics 365 ERP implementation across the company.
• Develop business relationships with IT vendors and service providers, enforcing vendor management best practices and analyzing the actual performance of vendors against the amount spent to estimate ROI.
• Lead a dynamic IT team of 10 professionals. Responsible for their day-to-day management, providing mentoring and technical leadership, motivating them to think differently & drive them to deliver cutting-edge solutions.
• Be a 360-degree team player, enhancing the internal relationships within the company, across a broad spectrum of stakeholders - the teams led, peers in other departments, as well as with the C suite (CEO, Board).
• Evaluated new technologies related to the sector by assessing which are most feasible from a scalability, bankability and commercial perspective and provide recommendations to the senior management.
• Implemented, Maintained, and controlled the approved departmental policies, processes, and procedures, and ensure employee adherence so that work is carried out to the required standard while delivering the required quality of service
to different stakeholders.
Massadr is a licensed HR services provider headquarter in Saudi Arabia’s Eastern Province and established under the laws of the Kingdom’s Ministry of Labor (MOL), to provide professional HR-related services to all sectors.
Accomplishments:
• Supported the startup company to define and execute IT strategy aligned with the businesses, optimized the infrastructure and application landscape, and implemented best practice methodologies.
• Successfully led migration of the company email from one tenant to a corporate-owned tenant on Microsoft Office 365.
• Led the implementation of Hourly Cleaning Service website and Mobile APP.
• Led implementation of MS Dynamics 365 including Finance, Project Accounting, HRM, Payroll, SCM & Assets Mgmt.
Responsibilities:
• Provided strategic direction and dynamic leadership for IT department - effectively managed organization, network, software, and cloud infrastructure to support strategic business growth & evolving needs of the fast-growing startup.
• Managed technical development and IT projects. Defined a future state vision, strategy, and roadmap, then drove adoption and execution of processes design and enhancement.
• Directed the requirements development process through the elicitation, analysis, specification, and verification of multiple levels of requirements (business, stakeholder, solution).
• Led the evaluation and selection of a new ERP system for the company.
• Coached, and mentored a high-energy, high-impact IT systems' functional support staff and technical operations team, capable of delivering transformational results.
DEEF Pharmaceutical was established with the vision of a Saudi factory running by international standards and providing high-quality pharmaceutical products in KSA & GCC countries. Today it has 80+ registered products, with a rich pipeline underway.
Accomplishments:
• Played a key role in establishing IT department. Planned, executed, and delivered projects, provided technical leadership, and strong advocacy to continually evolve through a culture of continuous improvement.
• Effectively managed technically advanced cost efficient, state-of-the-art systems/processes, thereby enhancing the performance of robust infrastructure.
• Successfully handled litany of projects including but not limited to: Epicor ERP implementation project including SCM, WMS, QM, PM, etc., Serialization system implementation, new data-center project in Gassim site, Testo Saveris measuring data monitoring system project and DocuBridge eCTD submission system project implementation.
Responsibilities:
• Directed day-to-day operations of the IT department and its performance. Led IT operational and strategic planning, including fostering innovation, IT Governance, and optimal allocation of resources.
• Established IT corporate policies, procedures, SLA & KPIs related to network, systems, security & IT staff performance.
• Defined business requirements for the new IT system. Implemented IT architecture to achieve company objectives/transform business using powerful new technologies.
• Rendered strategic financial advice to define and develop annual capital and operational IT budget.
• Spearheaded the entire development life cycle including preparing detailed technical specifications by conducting collaborative systems and business analysis to determine IT solutions requirements. Composed the business analysis documentation including business process diagrams, user requirement specifications, business rules, testing scripts.
• Designed and implemented core IT infrastructure including Servers, AD, Domain Controller, cabling, switches, routers, and security devices. Designed, Implemented, and managed Symantec endpoint protection server.
• Developed the NCR System using Microsoft technologies.
• Participated in the CSV (Computer System Validation) project
• Designed, implemented, and supported ISA 2004 Server.
• Managed, supported and troubleshoot domain controller, active directory, DNS servers.
• Managed and supported the Microsoft Exchange email server.
• Managed, supported, and troubleshoot all computer systems and network.
• Managed backup jobs and ensure high level of completion success rate.
• Managed and supported Symantec endpoint protection software and updates.
• Performed the regular maintenance for all computer systems and resolve simple network problems
• Troubleshoot problems with computer systems, including hardware and software, email, network and peripheral equipment problems; makes repairs and corrections where required.
• Solve problems and system security issues based on Windows server 2003.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
• Collaborate with LAN technician / network administrators to ensure efficient operation of the company’s desktop computing environment.
• Recommend computer systems to the customers to meet their needs and allocated budget.
• Where required, administer and resolve issues with associated end-user workstation networking software products.
• Receive and respond to incoming calls, and/or e-mails regarding desktop problems.
• Act as the first line support for the company’s customers.
The University of Liverpool MSc in Information Systems Management consists of six core modules and two elective modules. The core modules cover a wide range of topics, including Computer Structure, professional issues in computing, and information technology Project Management, Understanding Organizational and human behavior, Marketing Management, Computer Communications and Networks.
The Alson High Private institute Bachelor degree in Computer Science consists of various modules during the four years of studying. The modules cover a wide range of topics, including introduction to computers, information systems management, operating systems, projects management and execution systems, computer graphics systems, automation systems, computer languages, systems analyzing and designing, and many other modules.