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Sherif Hassan Ismail, Technical Support Engineer

Sherif Hassan Ismail

Technical Support Engineer·Rashideen Egypt for Trade Company

Egypt

Bachelor's degree,

Work experience

Total years of experience: 5 years, 9 months

Technical Support Engineer

April 2011 - July 2012

Rashideen Egypt for Trade Company

Cairo, Egypt

April 2011 - July 2012

Rashideen Egypt for Trade Company. (From 29/4/2011 Till now)

( Cadbury & Kraft foods & Reckitt Benckiser and Bel Distributer)

Technical Support Engineer.
• Installing and administrating Windows Servers
• Implementing, and administrating computer networks.
• Identify hardware, software and user issues.
• Interacts with programmers, business users and software vendors to troubleshoot installation and implementation issues.
• Managing and troubleshooting hand held problems.
• Provide technical support and maintenance of installed applications software and handle
multiple technical issues in an organized and competent manner.
• Work from a helpdesk, providing resolution via phone and/or remote control software.
• Solve urgent problems requiring more in-depth knowledge to appropriate internal resources.
• Work and communicate with external and internal staff at all levels.
Company industry:
IT Services
Job role:
Information Technology

Project Engineer

November 2006 - April 2011

BIC Electronics, Environment & Energy

Cairo, Egypt

November 2006 - April 2011

BIC Electronics, Environment & Energy. (From 11/2006 to 4/2011)
Agent for Total Company (France)
Agent For Steca Company (Germany)

Project Engineer:
• Technical support, System Designer and installer.

• Projects:
• Mobinil.
• Khalda Petroleum Company.
• East Gas Company.
• Qarun Petroleum Company.
• Mobi-Serve Company.
• Giza System Company.
• Systel.
• Seavin.
• Invensys (Foxboro)
• Gasco Petroleum Company.
• Petro Shahd Petroleum Company.
Company industry:
Electric Power Production & Transmission
Job role:
Information Technology

Education

Faculty of Engineering Modern Academy, Communications and Electronics.

June 2006

June 2006

Bachelor's degree

Egypt

• Faculty of Engineering Modern Academy, Communications and Electronics. Dept Certified with Project Degree Excellent. Project : • Graduation Project: CDMA IS-95 FORWARD CHANNEL. (Within a group). • Power Supply designing and installation. • Indoors audio system: involved in wiring and distribution of speakers with multi amplifier system. • Learned How to deal with VHDL programming language.

Skills

CCNA
Expert
CCNA
Expert
Unix Administrator
Beginner
Unix Administrator
Beginner
GSM
Beginner
GSM
Beginner
Project Management for Construction at PTC Center
Intermediate
Project Management for Construction at PTC Center
Intermediate
CCNA
Beginner
CCNA
Beginner
CDMA
Beginner
CDMA
Beginner
CONTROL SYSTEMS
Beginner
CONTROL SYSTEMS
Beginner
ENGINEER
Expert
ENGINEER
Expert
HELPDESK
Intermediate
HELPDESK
Intermediate
PETROLEUM
Expert
PETROLEUM
Expert
PROJECT ENGINEER
Expert
PROJECT ENGINEER
Expert
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

Arabic

Expert

English

Intermediate