Branch Manager Operations
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مجموع سنوات الخبرة :12 years, 4 أشهر
responsaible for over 30 employee, 3 sction head and 3k SKU, 75 M sales yearly average 6 M per month.
• managing sales, service, and KPI at Damietta branch and New Damietta branch.
• checking the weakness point to solve it during the month to achieve month target.
• following sales floor and staff with the two supervisor that work with me.
• review and request stocks .
• focus to increase profitability and work on P&L with mange and decrease damage stock.
• Resolved complex customer enquiries, disputes and complaints.
• Completed audits and risk assessments to achieve regulatory compliance.
• Improved store ranking by identifying performance gaps.
• Briefed team on product and promotion changes to support upselling.
job description:
shift leader representative:
• Achieve Store Sales Target for Points, Items And Revenue
• Achieve Assigned strategic Product Sales Target
• Daily check for displayed products ensuring attractiveness for customers and USP (Unique Sales Proposition) manual Compliance
• Daily Tracking for Staff Target Achievement conducting required coaching for both good & low performing
• Continues improvement for own Product Knowledge (Internal & Competitors)
• Understanding for customers dynamic needs empowering the staff by applying the core objectives of the policies not just the blind code
• Apply Agreed Operation Management Manual, delivering consistent retail experience for both employees & customers
• Effective Control for cash & inventory applying agreed policy & procedure
senior sales representative:
• Achieve Store Sales Target for Points, Items And Revenue
• Achieve Assigned strategic Product Sales Target
• Achieve Sales Portfolio Month over Month Achieving agreed Sales Mix %
• Achieve Target Quality of Sales by providing the customers by the best fitting rate plan according to the current or potential usage profile
• Enhance the Percentage of Buying customer consistently meeting Store Band Average (Closure Rate)
• Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type/segmet
• Continues improvement for own Product Knowledge (Internal & Competitors)
• Represent First & Vodafone Customer care Standards, Building Relationship & exceed customers expectations
• Deliver World Class Customer Treatment, responding to their inquiries & needs & maintaining complaints at minimum
• Handling customers' inquiries and complaints with courtesy & in a positive manner.
• Provide service with speed & simplicity (Can do attitude)
• Ongoing Deliver for Mystery Shopper Criteria
• Deliver First Visit Resolution for at least 90% of walking customers
• Provide High Customers with exceptional Treatment as well as for COMED Customers
• Maintain Vodafone & First present ability Standards in term of hygiene, dress code and tone of voice
Retail Sales Representative:
• Greet the customer on counter with warmth, courtesy and personalized greeting.
• Full customer needs assessment by proper probing to identify the customer's needs.
• Directs customers by suggesting items and advises them by providing information on products.
• Offering the best fit to the customer through cross sell/up sell when applicable according to the customer's type and segment.
• Fulfilling the customer need with speed and simplicity.
• Handle customers' inquiries and complains in a positive manner.
• Answering the different questions from the customer about the new promos.
• Ensure that the customer got all the needed service before leaving the counter.
• Telephone calls and in-person visits and presentations to existing and prospective customers.
• Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
