شريف محمد

- Directed global IT teams, and systems. Created and delivered strategic IT solutions tied to business growth and organizational development.
- Managed complex IT projects through scoping, planning, resource allocation, setting goals and objectives, and setting and meeting deadlines.
- Recommended IT strategies, policies, and procedures by evaluating organization outcomes; identifying problems; and anticipating requirements.
- Delivered exceptional leadership to the Client Technology Infrastructure team achieving secure, reliable, and cost-effective operations of IT infrastructure.
- Collaborated effectively with internal & external partners to identify and deliver innovative technology solutions that meet business needs.
- Created, implemented, and enforced policies, procedures, standards, and best practices to define and improve workflow and communication.
- Streamlined the IT function by separating support tasks, creating new positions, and implementing best practices resulting in significant cost savings.
- Implemented governance and oversight strategies to maintain performance and optimize observability and instrumentation.
- Led incident response efforts, overseeing rapid resolution of critical incidents, and developing refined incident management processes.
- Developed comprehensive reporting mechanisms to track system performance, operational metrics, and service-level agreements.
- Collaborated with external vendors, partners, and internal stakeholders to ensure the successful delivery of services, managing relationships and contracts.
- Managed capital and operational budgets, reduced IT expenditures resulting in organizational realignment, system refinement, and significant cost savings.
- Led technical and financial conventions with key vendors discussing the latest technologies’ POCs resulting in budgetary savings of 20%+
- Held quarterly presentations for stakeholders regarding IT department KPIs, annual budget, MTTR, and ongoing projects.
- Managed IT procurement, bids, tenders, RFPs/RFQs/RFIs for vendors, and structured selection criteria slashing IT expenditures by $1M.
- Created, implemented, and enforced IT governance policies to define and improve workflow and communication dwindling annual expenses by 20%.
- Designed and implemented processes and procedures aimed to verify and rectify ITAM and CMDB data accuracy, completeness, consistency, and integrity.
- Decreased inventory, application pricing, and licensing expenses by establishing standardization for applications, PC desktops, and networking systems.
- Achieved budget reductions through cost containment strategies; contract negotiations; improving IT expenditures and reductions in consultant contracts.
- Controlled IT expenditures by gathering budget information; scheduling expenses; monitoring variances; and implementing corrective actions.
- Created a team focused culture dedicated to deep business and technology alignment, accountability for outcomes, and continuous improvement.
- Shaped a collaborative work environment that promoted creativity, productivity, and innovation, and rewarded initiatives.

- Delivered leadership to the IT Operations Technology team achieving secure, reliable, and cost-effective operations of IT infrastructure.
- Provided effective leadership to a large team, encouraging professional development and performance excellence.
- Directed global IT teams and systems, delivering strategic IT solutions tied to business growth and organizational development.
- Managed complex IT projects, recommended IT strategies and policies, and achieved secure, reliable, and cost-effective operations of IT infrastructure.
- Streamlined the IT function, separated support tasks, and implemented best practices for significant cost savings.
- Led technical and financial discussions with key vendors, resulting in budgetary savings of 20%+.
- Managed IT procurement, bids, tenders, and selection criteria, reducing IT expenditures by $1M.
- Implemented IT governance policies, defining and improving workflow and communication to reduce annual expenses by 20%.
- Achieved budget reductions through cost containment strategies and contract negotiations.
- Developed and implemented the technology strategy roadmap aligned with organizational objectives to determine, prioritize, and progress foundational technology needs, anticipate future demands and proactively identify technical solutions based on strategic direction.
- Drove business process improvement procedures, delivering unprecedented infrastructure robustness, availability, and stability.
- Created, implemented, and enforced policies, and tests procedures for hardware acceptance, operation, configuration, and lifecycle management.
- Maintained staff by recruiting, selecting, orienting, and training staff, developing growth opportunities. Ensured that hiring practices are inclusive.
- Accomplished staff job results by coaching, counselling, and disciplining staff, planning, monitoring, and appraising job results.
- Conducted technical analysis of IT systems, performed periodic audits, cost benefit analysis, and delivered recommendations to senior leadership.
- Accomplished financial objectives by forecasting requirements, preparing annual budgets, scheduling expenditures, and analyzing variances.
- Drove the implementation of automation strategies, aiming to streamline processes, elevate user satisfaction, and optimize response effectiveness.
- Defined and translated business requirements into a scalable, user centric technology design.

- Guided, coached, led, and motivated a team of network engineers, systems administrations and server analysts supporting the IT infrastructure.
- Resolved complaints; set goals and objectives; and set deadlines; created a climate for motivation and performance enhancement.
- Established and monitored performance metrics to ensure high availability and disaster recovery for critical systems.
- Lead major incident response efforts and prioritized security and compliance initiatives to safeguard data and systems.
- Negotiated vendor support contracts and service providers’ agreements improving IT expenditures led to a reduction in annual costs by 30%.
- Enforced IT governance policies and processes vigilantly while continuously evaluating performance metrics to pinpoint areas for process enhancement and innovation within the refined support model, and to enhance the management of technology infrastructure.
- Delivered leadership to the IT Operations Technology team, managed large vendors and service providers, and fostered strong partnerships.
- Managed project management functions developed and implemented technology strategy roadmap and drove business process improvements.
- Drove the implementation of automation strategies and defined user-centric technology designs.
- Innovated asset management solution for product lifecycle, inventory management, and asset depreciation triggering $150k/year of cost savings.
- Implemented change management solutions that eased workflow, and internal communication, and reduced tickets’ mean time to resolve by 50%.
- Modernized network documentation process, streamlined IT domains by function, and increased documentation accuracy by 30%.
- Developed the key measurements to be used to measure service performance, including with our outsourced vendors.
- Ensured that the measurements developed are being measured and that the data is being published and reviewed in a timely fashion.
- Performed regular review with the Information Technology groups and teams of metrics to identify areas requiring corrective actions.
- Enhanced excellent level of service delivery by developing a continuous improvement program.

- Directed IT department, streamlined teams by function, supported infrastructure end-to-end, increased annual revenue by 20%
- Provided strong leadership and mentorship to the technology team, cultivating a collaborative work environment.
- Guided, coached, and motivated a team of network engineers, systems administrators, and server analysts, ensuring high availability and disaster recovery.
- Negotiated vendor support contracts and agreements, enforced IT governance policies, and modernized network documentation processes.
- Innovated asset management solutions and implemented change management processes for workflow improvement.
- Directed IT department, provided strong leadership and mentorship, aligned technology operations with business objectives, and controlled expenses.
- Focused on continuous improvement, negotiated vendor contracts, and maintained trust-based relationships with Executive Leadership.
- Acted as the trusted technology guidance and an active participant in the organization’s strategic and tactical planning processes.
- Aligned technology operations with business objectives with a track record of developing and executing strategies that enhanced operational efficiency.
- Controlled expenses by gathering and submitting budget information; scheduling expenditures; and implementing corrective actions.
- Encouraged growth and facilitated opportunities for the team’s professional development, while ensuring individual and team goals and objectives are met.
- Ensured the effective resourcing of the agreed initiatives with a focus to on time delivery with high quality.
- Negotiated vendor service statements of work and /or managed service contracts. Provided recommendations for contract approval to senior executives.
- Built and maintained strong trust-based relationships with Executive Leadership team members.
- Drove continuous improvement practices with respect to service disruption avoidance, process development, documentation, maintenance, and adherence to ensure the department aligns with industry best practices.
- Negotiated and managed statements of work and /or service contracts with third party vendors to ensure compliance and quality.