Sherif Mohamed

• - Managing PRO work overseeing visa, labour card, and immigration transactions
for 20+ affiliated entities with a combined workforce of 500+ employees.
• - Expertly manage end-to-end visa processing using TASHEEL and UAE
Immigration systems (including Free Zones: DHCC, JAFZA, DAFZA, TECOM,
DMCC), ensuring full compliance with UAE laws and regulations.
• - Handle licensing activities: DHA/DOH/MOH facility & staff licenses, dataflow,
trade license renewals, amendments (MOA, owners, name changes), civil
defence, Dubai Municipality, and RTA.
• - Plan and execute monthly/yearly hiring budgets; optimize workforce planning
and recruitment processes.
• - Advise management on UAE labour law, government regulations, and
compliance strategies; serve as primary point of contact for governmental audits
and inspections.
• - Maintain accurate records and documentation for immigration, visa
applications, licensing, and HR-related transactions.

• Implementing new operational processes and procedures.
• Manage day-to-day activities.
• Identifying, developing and implementing best practice that increases
performance.
• Training and implementation of new processes.
• Monitor and Coordinate with TLs and accounts department - end of the day
cash handling.
• Guide all the Customer Happiness Executive staff by all the informations
and data required.
• Handling All Services (Tasheel, Tawjeeh, Tadbeer, MOH, Amer, EID, DED,
MOFA).
• Member of Quality and Development Team.
• Prepare the weekly schedule for all the staff.
• Guide all the customers by all the steps.
• Responsible for all the data entry mistake.
• Deals with the support team from the Ministry.
• Handling Companies and PRO transactions.

• Provide information related to (Work Permit - Company Categorization -
Absconding Cases - Complaint - Cancellation WP - Ban - Labor Relations -
Legal Enquiries) to the agents and the customers.
• Handling labor complaint as per of labor law.
• Act as the point of contact regarding labor legislation issues.
• Manage employees grievances.
• Oversee daily operations of the HR department.
• Resolves escalated issues and/or unique or complex requests from customers.
• Maintain the team roaster.
• Responding and resolving to customer/labor/Investor concerns.
• Communicating and explaining the organizations HR policies to the employees.