Managing Partner
ACS for Human Developmen
Total years of experience :24 years, 4 Months
Responsibilities Included:
• Managing and heading ACS for Human Development, a HR consultancy firm covering Middle East and Africa specialized in Training & Development, Recruitment as well as all HR consultancy aspects
• Manage and conduct consultancy deals and sessions with different clients which includes, training and development, Recruitment, policies and procedures preparation and enhancement, Developing organization Charts, Conducting Salary benchmarking surveys, Developing KPI trackers and incentives plans, sales development, business development and staff motivation sessions
• Managing all training sessions to clients covering all soft skills, banking courses, business etiquette, interpersonal skills, sales
techniques, soft skills, business development, policies and procedures preparation and quality of service.
• Manage the recruitment projects with our clients in Egypt, Middle East, Near Asia and Levant regions covering all seniority levels in all sectors of business
• Hiring and training consultants both permanent and freelancers as well as setting sales plan for each member
• Handling all one to one consultation sessions for motivation and professional attitude with calibers from banking and finance sector and calibers from all other sectors in MEA region.
• Conduct training sessions on Soft Skills, Sales techniques, Recruitment and selection fundamentals, Quality of service and Business
etiquette for clients in all sectors of business (professional trainer)
• Contact multinational clients to establish and extend the worldwide partnership
• Monitor expenses and income to assure reaching profitability
• Assess business and operational performance to assure coping with the annual plan
• Conduct performance appraisals to all staff to evaluate achievements vs targets on semi annual basis
• Manage weekly training and refreshment sessions to monitor work progress and set the weekly plan
• Manage monthly meetings to monitor staff performance to assure they met their KPIs
• Conduct periodical trainings to staff to assure all staff are updated with new techniques and strategies
Responsibilities Included:
• Managing and heading the office of Antal International in Egypt covering Middle East and Africa specialized mainly in banking and finance sector along with all other sectors of business in MEA region
• Establishing and opening the regional office, setting all work frame in Egypts regional office
• Setting the sales plan for the office to make sure it reaches profitability within the preset time frame
• Contact multinational clients to establish and extend the worldwide partnership
• Conduct meetings globally with other Antal offices to discuss business plan and opportunities world wide
• Manage and conduct consultancy deals and sessions with different clients which includes, training and development, organizational charts, policies and procedures preparation and enhancement, sales development, business development and staff motivation sessions
• Managing all training sessions to clients covering all soft skills, banking courses, business etiquette, interpersonal skills, sales
techniques, soft skills, business development, policies and procedures preparation and quality of service.
• Handling all one to one consultation sessions for motivation and professional attitude with calibers from banking and finance sector and calibers from all other sectors in MEA region.
• Monitor expenses and income to assure reaching profitability and coping with the annual plan
• Conduct performance appraisals to all staff to evaluate achievements vs targets on semi annual basis
• Establish solid partnership with clients and maintain best level of client satisfaction
• Conduct monthly meetings to monitor staff performance to assure they met their KPIs
• Conduct periodical trainings to staff to assure all staff are updated with new techniques and strategies
• Conduct training sessions on Soft Skills, Sales techniques, Recruitment and selection fundamentals, Quality of service and Business
etiquette for clients in all sectors of business (professional trainer)
Responsibilities Included:
• Managed Haram Branch (oldest and biggest portfolio among ADIB) along with opening a new branch (Maadi st.9) as well.
• Worked on enhancing the image and quality of Haram Branch the oldest branch in the bank to cope with ADIB universal quality guidelines (a task from the CEO herself which I fulfilled with excellence)
• Managed and set the change up plan for the branch to overcome all audit comments that came on it before I joined and the quality memos that were found as well before I joined it.
• Worked on staffing Haram branch (was under staff in both operations and customer service), trained and coached the staff myself to decrease the learning time and solve the service issues from working under-staffed, as well as having an on-job trainings for all branch staff to create a backup line for every function in the branch internally
• Worked on setting strategies to achieve the preset targets of the branch and decrease the attrition ratio.
• Increased branch total portfolio in terms of client base, corporate, SMEs and retail business on the Assets and liabilities side
• Took over strategic relations with VIP clients, strategic corporate relations (large corporate, SMEs and business banking segments)
• Managed opening a new branch in Maadi, worked closely and supervised the construction and furnishing phase of the branch
• Recruited the whole staff of the branch both from internal resources and externally
• Trained and coached staff both experienced and fresh to have all team ready upon opening
• Worked closely with the team to achieve the preset targets and meet the breakeven point of the branch before its planned time
• Maintained the best quality guidelines in the new branch that it was the model in all over ADIB for opening new branches
• Set and monitored sales strategies to assure branch staff are meeting their targets
• Ensured adhering to CBE regulations, policies and procedures along with compliance guidelines.
Responsibilities Included:
• Opened and managed the branch of El Tagamoa El Awal, Emirald in New Cairo.
• Handled the opening of the branch covering all aspects of furnishing, systems and staffing
• Ensured superior quality of service along with achieving the pre-set budgets.
• Ensured adherence to all banks policies & procedures along with compliance guidelines.
• Trained, Coached, developed branch staff and create teamwork.
• Assessed branch staff on monthly basis to identify potential staff & evaluate their performance
• Worked on achieving banks figures, to comply with the banks strategy.
• Built & maintained relationships with key customers in all lines of business (Corporate, SMEs, Business Banking and retail)
• Monitored expenses Vs income to maximize branch profitability, Set sales strategies to assist branch staff in achieving their budgets
• Co-ordinated with all banks departments, to ensure smooth flow of work.
• Kept branch shape in a good manner in terms of all quality guidelines
• Improved branch rating in terms of compliance, quality of business through reviewing & responding to internal & external auditors.
Responsibilities Included:
• Managed Maadi El Nasr branch to ensure smooth running of daily work.
• Ensured service Excellency level & Cross selling of all banks products.
• Developed staff skills, and create teamwork. Also, evaluate staff performance.
• Followed up, controlled banks policy, to ensure that all security issues are in good manner.
• Followed up and co-ordinated with other departments, to ensure the smooth flow of work.
• Monitor branch expenses, Prepared and follow up required reports.
• Anticipated, assessed and reacted to clients needs and complaints
• Establish, build & maintain relationships with key customers for all lines of business (corporate, SMEs and retail)
• Reviewed, followed-up and responded to audit comments & external auditors to improve branchs audit rating.
• Responsible for keeping branch shape in a good manner in terms of all quality guidelines
• Worked on achieving banks figures, to comply with area strategy, Approved expenses within the assigned approval powers.
• Handled efficient and professional correspondents, inside and outside the bank
Responsibilities Included:
• Developed, managed & monitored 6 branches in terms of sales & service activities focusing On customers relationships, competence, quality of service, compliance & risk measures.
• Monitored & Evaluated branches in terms of Total Quality Guidelines to assure abiding to quality policies (interaction with clients, telephone techniques, staff grooming & etiquette & work place ambiance)
• Trained & coached branch staff to follow proper sales techniques in order to achieve targets
• Trained & coached branch staff to cope with quality of service guidelines
• Set different sales strategies to the branches in order to assist them in achieving targets
• Monitored staff & conducting performance review in order to assure applying procedures & sales techniques Provided constant feedback to senior management and recommendations for development or Recognition for best performers
• Created, setup tactical campaigns & challenges between staff in order to help them achieve their targets While maintaining a
pleasant spirit in their daily job.
Responsibilities Included:
• Managed the Industrial area branch in Sharjah, including operations & customer services of the branch.
• Ensured that the branch meet sales target assigned to assure profitability of the branch
• Conducted PDR (Performance Development Review) for the branch semi annually in order to keep on the right track for achieving branchs targets for the year & giving a fair appraisal for the staff
• Tracked performance and conduct periodic performance reviews to the staff
• Reviewed income & expenses of the branch on monthly basis in order to assure the profitability of the branch
• Conducted weekly meetings with the branch staff in order to review weekly activities & achievements,
• Delegated key tasks to staff members to maximize their potential & identify staff members in order to be promoted
• Provided constant feedback to senior management on competitive activities & market share.
• Established, built & maintained relationships with key customers.
• Trained branch staff on new applied policies & sales techniques.
• Conducted S.W.O.T analysis on monthly basis in order to improve our services & meet targets.
Responsibilities Included:
• Assigned credit facilities to retail customers in terms of credit Cards, personal loans, auto loan & overdrafts as per banks policy.
• Analyzed customers profiles in order to grant them facilities as per banks regulations & policies.
• Conducted internal verification for Salary certificates with the providing companies in order to confirm salaries mentioned so as to maintain our risk factor limits.
• Managed external verification team, monitor, train & evaluate external verifiers.
• Evaluated companies as per the reports received from the verifiers in order to approve or reject a company as per the banks policy.
• Conducted Central Bank reporting on daily basis for high profile customers & for updating Central Banks black list.
Responsibilities Included:
• Established the durable goods loan in the bank
• Handled the product from A to Z including marketing campaign, credit cycle, sales process, operations workflow & performance
• Monitored performance of the product from acquisition to collection
• Acquired new to the bank / potential customers for banking products
• Maximized products sales & grow market share to meet banks targets
• Trained & led Sales officers & evaluate them on daily basis
• Handled general customers queries/feedback & redirecting them as appropriate to other staff
• Established, built & maintained relationships with key customers
• Assigned & relocated tasks to meet the target
• Provided constant feedback to senior management on competitive activities & market share.
• Prepared accurate proposals / offers based on different customer / company needs
• Followed up on payroll deals giving best of customer service quality
• Resolved problems & complains that faced payroll customers
• Ensured abiding to banks policies & compliance regulations.