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sherif muhamed soliman ata sultan sultan

Technical Support Specialist

Hindawi Publishing Corporation

Location:
Egypt - Cairo
Education:
Bachelor's degree, General Law
Experience:
12 years, 2 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  12 Years, 2 Months   

March 2014 To Present

Technical Support Specialist

at Hindawi Publishing Corporation
Location : Egypt - Cairo
 Install and configure computer hardware operating systems and applications.
 Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
 Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
 Troubleshoot system and network problems as well as diagnose and solve hardware/software faults.
 Set up new users' accounts and profiles and deal with password issues.
 Assist in the roll-out of new applications.
 Perform scheduled maintenance upgrades.
 Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
 Create, change, and delete user accounts per request.
 Perform other related duties as assigned.
January 2012 To March 2014

Technical Support Specialist

at Grand Investment Securities
Location : Egypt - Cairo
 Implementing and configuring the corporate LAN environment.
 Hardware and Microsoft support for the Client machines.
 Installation and configuration of network Printers.
 Outlook configurations and support.

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
May 2009

Bachelor's degree, General Law

at Ain Shams University
Location : Egypt - Cairo

Specialties & Skills

Operating system knowledge: UNIX, Linux Windows 7/XP/8.1 and Windows Server 2008/2012 Active Direc

Hardware knowledge: Ability to diagnose and Fix any kind of Laptop, PC Desktop and Printer problem

Networking knowledge: DHCP, DNS, Ethernet, FTP, Wireless (802.11), TCP, WINS and IPv4

Database/Middleware knowledge: MS SQL Server

Software knowledge: Ability to fix issues with any software and analyst software issues

Microsoft Windows

ISA Server

Microsoft Office Applications

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

Arabic

Expert

English

Intermediate

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