Market Researcher (Mystery Shopper)
Ethos Consultancy
Total years of experience :30 years, 10 Months
(Part Time Job) - Working online from Cairo - Egypt
I'm responsible for visiting allocated retail outlets, restaurants, hotels, banks or any “service providing” business and observe the overall performance of the staff in the areas of customer service, selling skills and adherence to general standards and procedures as per the job specifics of the client. I must, at all times, preserve the integrity of the role, the client's privacy and remain covert at all times.
Each assignment is sent with a certain scenario that I follow while carrying out the visit and then write a detailed report about the visit to be sent within a maximum of 24 hrs. It goes through an editing department and is sent to the client within a maximum of 48 hrs from the date of the visit.
Managing & planning all kinds of weddings, corporate events, private parties, conferences, birthdays, baby showers, henna nights, receptions & product launching events.
Generating work (weddings, events, flower contracts...etc.) through different channels.
Follow up on all ongoing and pending orders.
Meeting clients, presenting our work according to the kind of event I’m handling and prepare all details for their event / wedding.
Creating a file for each client / event with their info & the decoration items they choose.
Coordinating with the workers to prepare samples for the client (upon request) and getting from them the accurate amounts of flowers for each item in the wedding / event.
Getting the prices for all the Items they chose from the person in charge of pricing and then prepare a detailed quotation for the event / wedding.
Writing down each work order in details with the budget and handing it to the person in charge of execution.
Attending the execution of all weddings / events to make sure that everything is carried out according to the expected satisfactory standards and I don’t leave till I make sure that the client is satisfied with all details.
Photographing all weddings & events, downloading photos on the company's computer & filing them by place & date
I created & monitored the company’s e-mail & Facebook group, responded to all e-mails & inquiries daily & updated the Facebook group on monthly basis
Setting the event/wedding ballroom/location layouts in coordination with the hotels.
Handling the Fairmont Towers & Fairmont Heliopolis Hotels (weddings, all new weddings packages, events, monitoring all flower arrangements in the hotel’s public areas) and preparing a yearly updated flower arrangement (bouquets) album with hard copies & prices, for the Director Of Guest Services at the hotel.
Handling all logistics related to ads, magazines, websites subscriptions, wedding guides (designs, photos, contracts…..etc.)
“Teaching Colloquial Arabic To Foreigners” (Individuals / Multinational Companies / Embassies) - From September 2006 Till August 2008
AUC program for Teaching Colloquial Arabic to foreigners. I taught Managers at multinational companies (such as GAP, Indorama & Phillip Morris), individuals & embassies’ diplomats.
Composing all internal and external correspondences, letters, memos, e-mails…etc.
Maintaining an action suspense and follow up file to ensure that correspondence and other actions are completed within the assigned deadlines.
Follow up and trace all pending issues.
Arranging appointments and the meeting agenda for the Director of Remedial Management Department.
Making travel arrangements (local & international), tickets, transportations, hotel reservations… etc. through the assigned travel agent.
Handling all the department's stationary requisitions.
Maintaining an accurate filing system, including physical and electronic files.
Maintaining an accurate log of all correspondences to and from the Egypt Country Manager's office.
Screen visitors for the DRM.
Handling and screening all the DRM's incoming and outgoing telephone calls.
Performing all routine duties independently, setting priorities and scheduling my own work in accordance with the establishment's general policies and procedures.
Composing all internal and external correspondences; letters, memos, reports…..etc.
Preparing Monthly & Quarterly reports
Maintaining an action suspense and follow up file to ensure that correspondence and other actions are completed within the assigned deadlines.
Follow up and trace all pending issues.
Handling the Managing Director’s agenda.
Making travel arrangements (local & international), tickets, hotel reservations…etc.
Handling reservations within the establishment’s standards and procedures.
Departmental Trainer for existing team members, new team members and summer trainees.
Setting the department’s annual training plan.
Assisting the Director Of Revenue Management with all the revenue management reports and presentations.
Handling the entire department’s administrative work.
Handling guests’ and companies’ complains.
“Teaching Colloquial Arabic For Foreigners” (Individuals / Multinational Companies / Embassies)
AUC program for Teaching Colloquial Arabic to foreigners including Managers at multinational companies (such as GAP & Indorama), individuals & embassies diplomats
(I continue doing that as a side private business besides my job)