Personnel and Administration Manager
Bayt.com
Total years of experience :14 years, 2 Months
• Liaise with the Legal counsel to make sure that the company complies with the local law.
• Ensure paying the social insurance and the VAT on time.
• Manage the contracts with vendors.
• Consultant for labor law and social insurance regulations.
• Ensure timely renewals of the government certificates, licenses, and employees contracts.
• Contribute to payroll preparation.
• Manage the department budget.
• Manage the office facilities, inventory, and procurement.
• Maintain office wellness.
• Manage the collection team.
• Contact social Insurance and Egyptian Manpower Offices to ensure employees enrollment in the governmental records to keep regular compliance with the law.
• Arrange meetings with vendors.
• Manage the department budget.
• Supervise the work of the office support team, and prepare their KPIs.
• Responsible for purchases (stationery, buffet, and cleaning tools)
• Monitoring and Control the attendance system.
• In-charge of the maintenance of the company offices (Electricity, Water,
ACs, Painting…ETC.)
• Create a department strategy and implement it.
• Create process, workflow, and instructions documents for the Reception and customer service department.
• Arrange meetings with vendors to negotiate the rates and sign contracts.
• Arrange meetings with the existing and new customers.
• Undertake customer surveys and elicit feedback on services in order to improve service delivery.
• Undertake the partnerships.
• Supervise customer service team, and prepare their KPIs.
• Analyze and Solve internal and external customers’ problems.
• Motivate, develop, coach, train, induct, and formally appraise employees to set performance standards, recognize achievement, and deal with performance issues.
• Provide training for the customer service team, for instance, “CompTIA IT for Sales FC0-TS1”.
• Provides daily leadership to customer service staff to meet customer expectations.
• Monitor and coordinate the daily financial Transactions using SAP.
1- Call center agent
2- CEDPS system Agent. (Dell system)
3- Prepare the requests spare parts from Dell.
4- Follow the circle of maintenance & our system
1. Finishing the paper related to my company with the bank (checks, deposits, withdraws, checking the company's accounts and documentary credits).
2. Following customers' accounts.
3. Finish any papers related to General Authority for Investment.
Following and insure that the customers' orders will finish and deliver on time & in good quality.
Faculty of commerce
