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sherif ibrahim, customer service, bright sky travel

sherif ibrahim

customer service, bright sky travel·Thomas cook

Egypt

Bachelor's degree, tourism guidance

Work experience

Total years of experience: 7 years, 2 months

customer service, bright sky travel

January 2003 - January 2006

Thomas cook

Egypt

January 2003 - January 2006

2003-2006: customer service, bright sky travel
respond to all customers' needs and queries in destination
arrival, handling at the airport, info meetings, selling excursions, solving the problems of the guests, departures
information

2006: tour guide, bright sky travel

Company industry:
Hospitality & Accomodation
Job role:
Other

representative, bright

January 2002 - January 2003

bright sky travel

Hurghada, Egypt

January 2002 - January 2003

2002-2003: representative, bright sky travel
responsible of the departure department direct by Thomas cook

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

representative

January 2000 - January 2002

bright sky travel

Hurghada, Egypt

January 2000 - January 2002

2000-2002: representative, bright sky travel.
Arrival, Departure, VIPs treatment, responsible of the arrival park of neckermann and Thomas cook

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

receptionist, hurghada

January 1997 - January 1998

conrad hilton

Hurghada, Egypt

January 1997 - January 1998

1997-1998: receptionist, hurghada. in Conrad international hotel

1999:2000: traffic officer, hurghada airport.
Chick in, boarding, handling the air crafts at the ramp,
Ticketing.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

جامعه عين شمس

January 2005

January 2005

Bachelor's degree, tourism guidance

Egypt

2005: Sinai high institute for tourism & hotels, Diploma in tourism guidance, languages: -English (fluent) -German (good) Personal detail: - - - .

Skills

AIN
Beginner
AIN
Beginner
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
EXCEL
Beginner
EXCEL
Beginner
RECEPTIONIST
Intermediate
RECEPTIONIST
Intermediate
WORD
Beginner
WORD
Beginner

Languages

English

Expert

German

Expert